Juliann Farkas

• Responsible for effective communication and follow through between Retailer, agents, direct vendors and Intertek.
• Monitor lab performance - turnaround time, dollar volume etc., as agreed between Intertek and Retailer, proactively address any concerns and provide monthly reporting on performance to the Retailer.

• Assist the client on projects and assignments, such as systems updates and product & material development procedures, reporting and presentations as needed.

• Collaborate with design and production teams to establish project timelines and deliverables, ensuring that all assets are produced and delivered on schedule.

• Collaborate closely with the sales, product development teams to address customer feedback, product issues, and feature requests special claims.

• Review testing documentation and provide assessment of acceptability or make recommendation(s) for improvement. Request test specimens for review, (FedEx, UPS, DHL).

• Responsible for the development and maintenance of database/systems and manuals as they relate to Intertek.

• Provides training to Intertek offices or relevant client staff on new system implementation, procedures, etc.

• Prepare monthly revenue reports, error log reporting, quarterly and yearly business reviews, monthly MSOP meetings and client webinars.

• Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer. CPSIA, AATCC, ISO, GB standards, AFFIRM.

• Stay current with industry trends and best practices in customer support.

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

• Ability to work well under pressure and adapt quickly to changes in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Factory onboarding and auditing; Initiate new and annual audits. Negotiation and facilitation of corrective actions. Social, Quality and Security audits.
• Develop and execute product testing standards per ASTM, AATCC, REACH testing guidelines.
• Coordinate product testing processes with all relevant parties. Collaborate with third party testing labs, agencies, and offshore suppliers on implementing and validating testing, audits, quality and sustainability certificate and initiatives of facilities, processes, and products.

•Collaborate closely with the sales, product development teams to address customer feedback, product issues, and feature requests special claims.

• Ensuring all testing is also in accordance with Retailer specified test methods and test protocols.
• Establish SOP and monitor testing and inspection of products and materials to ensure the finished products meet product specifications and quality standards.
•Good understanding of Apparel sustainability initiatives, For example: Higg Index, GRS, RCS, BCI cotton
•Monitor and report on Quality KPIs - drive success toward quarterly targets.

•Data entry-Style setup and cost sheet of 1,000+ skews for the apparel category using ERP Exenta system.
•Training new hires on ULC compliance and quality standards.

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

• Daily email follow up with factories (China, India, Bangladesh) on approvals and issues via Excel WIP report.

• Oversee quality control of PPs, TOPs on all fabrics and trims, and ensure that the approval process is moving along on schedule.

• Keep detailed log of all goods including development samples as they are received in from factories

• Work closely with the production team, following up on orders placed and tracking to meet all delivery dates.

• Proof and approve all packaging and visuals. Reviewing test reports, arranging testing and inspections.

• Strong on Excel, Photoshop, Adobe; use on daily basis.

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

• Production, Sales and Quality assurance for Target Corporation account.

• Understand and update daily timing & action calendar.

• Handle daily correspondence with factories. Liaison with design, sales, and buyers as needed.

• Ensure product testing is completed and factory audits are arranged. Review factory GMP CAP.

• Ensures deliveries are completed on time through clear task lists, problem solves issues as they arise in production and logistics. Input and monitor purchase orders. Reviewing and coordinating EDI orders with warehouse.

• Oversee quality control of PPs, TOPs, log and traffic all goods as they are received in from factories.

• Enter Hangtag orders, Proof and approve all packaging and visuals. Issue UPC #s.

• Strong on Excel, Access, Photoshop, Adobe; use on daily basis.

• Organized, coordinated workflow, and kept projects on schedule.

• Relieved management of administrative detail, and all projects.

• Performed market appointment follow up to assure timely delivery of literature and samples.

• Created line sheets, answered routine product questions, resolved customer service inquiries, and maintained showrooms.

• Retrieved sales, inventory, open order, and bulk order reports. Processed return authorizations.

• Performed errands that assisted daily functions, submitting or retrieving samples. General duties: Faxing, scanning, return calls as appropriate, and emails, front desk reception coverage.

• Performed all customer service activities in a high-volume call center environment. As well as supervised and coordinated activities of workers involved in providing administrative support.

• Entered daily over 100 applications for approval, denial or rejection.

• Assisted team in assuring call center and order entry coverage. Troubleshoot order issues.

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

• Performed clerical duties: filing, faxing, shredding, folding letters, etc. Performed special assignments when requested by management.

• Collected, processed, analyzed data surrounding productivity performance using Microsoft Excel.

• Acted in a leadership capacity to ensure all department standards are being met.

• Assisted more than 5000 healthcare, insurance and legal professionals with timely, authorized and efficient release of patient medical records.

• Directed and resolved any client call issues.

• Performed clerical duties filling, data entry, and update information stored in FileMaker.

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

• Ensured timely and accurate processing of Vonage employee pay using an ADP system and Microsoft Excel.

• Compiled and posted employee time and payroll data. Computed employees' time worked, production, and commission and computed and posted wages and deductions.

• Skilled in general office duties: data entry, compiling daily reports, filing, researching and implementing employee payroll issues.

• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.