Juliann Greene
Conroe,Texas
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
7
7
years of professional experience
Work History
Full-Time Professional Teller
WELLS FARGO
08.2023 - Current
- Maintain a balanced cash drawer for accountability
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of the shift, count and package all coins and currency
- Provide a high level of customer service, offering answers and assistance with a smile.
- Enhanced customer satisfaction by promptly and accurately processing transactions.
- Maintained a balanced cash drawer, ensuring accuracy in daily transactions and reconciliations.
- Provided exceptional customer service, fostering long-lasting relationships with clients.
- Collaborated with team members to achieve branch goals, promoting a positive work environment.
Full-Time Professional Banking Specialist
USAA
10.2021 - 02.2023
- Identifies member's events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security
- Empathize with members and provide offers and solutions to make it easy for members to acquire a USAA product
- Responds to and completes up to 50 members' needs a day.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Boosted employee morale through recognition programs that rewarded outstanding performance and exemplary service.
Customer Service Associate
PAYLESS SHOESOURCE
02.2017 - 07.2018
- Greet customers and discuss the type of merchandise sought for purchase
- Prepare merchandise for display, or for purchase or rental
- Receive and count stock items, and record data manually or using the computer
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Bachelor of Arts Sociology -
THE UNIVERSITY OF THE INCARNATE WORD
SAN ANTONIO, TX08.2021
Completed coursework towards Bachelor of Arts -
DEPAUL UNIVERSITY
CHICAGO, IL05.2018
Skills
- Microsoft Office Suite
- Adobe Photoshop
- Adobe InDesign
- Adobe Illustrator
- Adobe Premiere Pro
- POS (Point of Sale) Software
- Financial Literacy
- Adherence to Regulations
- Anti-Money Laundering Awareness
- Computer Literacy
- Cash Handling Expertise
- Sales and Cross-selling
- Account Management Knowledge
Timeline
Full-Time Professional Teller
WELLS FARGO
08.2023 - Current
Full-Time Professional Banking Specialist
USAA
10.2021 - 02.2023
Customer Service Associate
PAYLESS SHOESOURCE
02.2017 - 07.2018
Bachelor of Arts Sociology -
THE UNIVERSITY OF THE INCARNATE WORD
Completed coursework towards Bachelor of Arts -
DEPAUL UNIVERSITY