Juliann Ponce
Phoenix,AZ
Overview
2
2
years of professional experience
Work History
Transportation Specialist
Insight Global-Amazon
Tempe, AZ
08.2023 - Current
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
- Assigned tasks to staff members within the department according to their individual skill sets.
- Assessed customer needs and provided customized solutions for freight transport requirements.
Veterinary Technician
VCA University Animal Hospital
Tempe, AZ
07.2022 - 08.2023
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Customer Service Representative
Goettl Air Condition & Plumbing Services
Phoenix, AZ
12.2021 - 07.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Contacted customers about potential service upgrades, new AC & Plumbing special services and/or any account changes.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Veterinarian Assisting
Carrington College - Phoenix
Phoenix, AZ11-2022
High School Diploma -
Bowie High School
El Paso, TX06-2014
Timeline
Transportation Specialist
Insight Global-Amazon
08.2023 - Current
Veterinary Technician
VCA University Animal Hospital
07.2022 - 08.2023
Customer Service Representative
Goettl Air Condition & Plumbing Services
12.2021 - 07.2022
Veterinarian Assisting
Carrington College - Phoenix
High School Diploma -
Bowie High School