Julianna Acevedo
McDonough,GA
Summary
Driven and hardworking educator with a sincere passion for speech therapy and language development. Committed to creating a supportive learning environment where students can thrive in their communication skills. With a focus on professional development and passionate about enhancing communication skills in individuals through innovative therapeutic approaches. Seeking to bring my proactive approach, strong communication skills, and client-centric focus to contribute to a dynamic team environment.
Overview
10
10
years of professional experience
Work History
Speech Language Pathologist Assistant
Stepping Stones Group
Atlanta, GA
04.2023 - Current
- Adhered to ethical standards set forth by governing bodies when interacting with clients and colleagues.
- Collected and compiled data to document client performance and assess program quality.
- Advocated for patient needs and implemented personalized treatment plans to maximize effectiveness.
- Supported student social thinking by mapping behaviors and creating action plans.
- Developed individual or group activities or programs in schools to deal with behavior and speech problems.
- Provide speech therapy in Pre-K- 5th-grade students in a school setting.
- Maintained records of client progress reports and outcomes.
- Facilitated group discussions among clients to encourage social interaction and communication.
- Demonstrated proper use of augmentative communication devices such as picture boards or computers.
- Collaborated with other health professionals such as physical therapists and occupational therapists in order to coordinate care plans.
Account Manager
Fleet Hoster
McDonough, GA
07.2021 - 03.2023
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- Develop and maintain relationships with key stakeholders at customer organizations to understand their needs and provide ongoing support.
- Conduct onboarding sessions with new customers to ensure they understand how to use the SaaS product effectively
- Promote Fleet Hoster products and services.
- Conduct regular check-ins with customers to gather feedback and identify areas for improvement
- Develop and deliver training sessions for customers to improve their understanding and usage of the product
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Managed existing portfolio and potential leads using CRM system (Hubspot and Oracle).
- Exceed sales goals for accounts by upselling products to existing customers.
- Monitor customer satisfaction.
Assistant Store Director
MAC Cosmetics
Atlanta, GA
09.2013 - 06.2021
- Coach and empower sales associates on the quality of service as well as sales techniques that help improve their overall efficiency.
- Manage the assigned floor activities effectively, ensure the smooth and timely completion of all floor duties.
- Monitor KPI’s and metrics to create strategic sale activities as well as exceed targets.
- Anticipate clients needs and provide them with high quality servi e while upholding brand standards and values to ensure client satisfaction.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- ·Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Compiled weekly monetary reports and records for Store Director.
Education
Bachelor of Science - Speech And Hearing Science
Arizona State University
Tempe, AZ12.2022
Eagles Landing High School
2008
Skills
- Analytical & Critical Thinking
- Customer Feedback & Retention
- Problem Solving & Resolution
- Bilingual (English & Spanish)
- Relationship Building & Management
- Cross Functional Team Collaboration
- Customer Support and Issue Resolution
- Customer Relationship Management (CRM) Software
- Managing Multiple Priorities
- Time Management and Prioritization
- Active Listening and Feedback Incorporation
- Adaptability and Flexibility
- Interpersonal Abilities
- Multicultural Awareness
- Creativity and Innovation
- Process Improvement
- Emotional Intelligence and Relationship Building
- Account Management in B2B SaaS
- Proficient in Hubspot and Oracle
- Capable Technologically
- Strategic Planning
Timeline
Speech Language Pathologist Assistant
Stepping Stones Group
04.2023 - Current
Account Manager
Fleet Hoster
07.2021 - 03.2023
Assistant Store Director
MAC Cosmetics
09.2013 - 06.2021
Bachelor of Science - Speech And Hearing Science
Arizona State University
Eagles Landing High School
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