Julianna Akole
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Receptionist
Worldwide Care group
Las Vegas, Nevada
03.2024 - Current
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Prepared welcome packages for new hires.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Customer Service Representative
Foundever
Las Vegas, NV
01.2020 - 02.2024
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Identified potential fraud cases and reported them to the supervisor.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Maintained records of customer accounts including transactions and balances.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Makeup Consultant
Mary Kay
Las Vegas, NV
05.2021 - 10.2022
- Counseled clients on Mary Kay products and services.
- Developed strategies to increase customer base, including cold-calling prospects.
- Promoted special offers and discounts through various channels such as email campaigns or social media posts.
- Participated in community outreach initiatives aimed at promoting brand awareness.
- Advised clients on how to best use Mary Kay products for optimal results.
- Researched new products, services, trends to stay current in the industry.
- Cultivated relationships with existing customers to ensure loyalty and repeat business.
- Updated website content related to Mary Kay's offerings as required.
- Maintained accurate records of client information, sales data, purchases.
- Prepared presentations for prospective customers outlining the benefits of Mary Kay's products.
- Demonstrated proper application techniques for skin care and makeup products.
- Attended training sessions and seminars to gain knowledge of company policies and procedures.
- Provided advice on color selection and product use based on customer preference.
Customer Service Representative
Alorica
Las Vegas , Neva
10.2016 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Worker
UPS
Las Vegas, NV
11.2019 - 01.2020
- Maintained stock levels in accordance with company policies.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Verified accuracy of incoming shipments against purchase orders.
- Processed returns of defective merchandise as required.
- Organized warehouse space for efficient storage of products.
- Collaborated closely with other departments on special projects as needed.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Received and tracked incoming inventory shipments.
- Transported goods to designated areas within the warehouse facility.
Cashier Helper
Walmart
Las Vegas , Nevada
10.2015 - 06.2018
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Issued receipts, refunds, credits or change due to customers.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Tracked incoming payments from customers using spreadsheet software.
- Handled cash withdrawals and deposits according to established protocols.
Room Reservations Agent
Wyndham Hotel
Palmdale, Florida
03.2016 - 08.2017
- Responded promptly to any complaints or problems from guests in a professional manner.
- Maintained up-to-date knowledge of room availability, rates, packages, promotions, special events, and other related topics.
- Prepared detailed reports on daily activities such as number of reservations taken by shift and total revenue generated per day.
- Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately and confirming bookings with customers.
- Reviewed reservations database regularly to identify trends or patterns in booking activity.
- Participated actively in team meetings to share ideas for improving processes related to room reservations.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted guests at check-in, providing information on various services within hotel.
Education
High School Diploma -
CedarBridge Academy
Bermuda06-2011
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Administrative Support
- File Management
- Technical Support
- Data Entry
- Travel Planning
- Basic accounting
- Information Protection
- Verbal and written communication
- Multi-Line Telephone Systems
- Service-oriented mindset
- Scheduling appointments
- Security awareness
- Meeting Coordination
- PC proficient
- Business Correspondence
- Professional and polished presentation
- Positive and professional
- Multi-line telephone skills
- Professional Demeanor
- Mail distribution
- Strategic Planning
- Multitasking and prioritization
- Staff Management
- Correspondence Management
- Mail handling
Languages
English
Professional
Affiliations
- I am one who enjoys working with the public to make a difference in the life's of those that depend on services being offered.
Timeline
Receptionist
Worldwide Care group
03.2024 - Current
Makeup Consultant
Mary Kay
05.2021 - 10.2022
Customer Service Representative
Foundever
01.2020 - 02.2024
Warehouse Worker
UPS
11.2019 - 01.2020
Customer Service Representative
Alorica
10.2016 - 12.2020
Room Reservations Agent
Wyndham Hotel
03.2016 - 08.2017
Cashier Helper
Walmart
10.2015 - 06.2018
High School Diploma -
CedarBridge Academy
Some College (No Degree) -
College of Southern Nevada
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