Julianna Atkinson
Portsmouth,OH
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mobile Expert
OSL Retail Services
08.2022 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for 40 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Kroger
09.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Social Sciences
Shawnee State University
Portsmouth, OHHigh School Diploma -
Greenup County High School
Greenup, KY05.2021
Skills
- Cash Register Systems
- Goal-Setting and Achievement
- Product and Service Sales
- Microsoft Windows
- Sales Expertise
- Social Perceptiveness
- Microsoft Office
- Currency Counting
Certification
- Microsoft Word certified
- Microsoft Excel certified
- Microsoft Powerpoint certified
- Google certified
Timeline
Mobile Expert
OSL Retail Services
08.2022 - Current
Cashier
Kroger
09.2021 - 05.2022
Social Sciences
Shawnee State University
High School Diploma -
Greenup County High School