Julianna Bertorelli
Frederick,MD
Summary
Dynamic server and shift manager with a proven track record at Aldi Foods, excelling in customer service and inventory management. Recognized for resolving complaints efficiently and ensuring order accuracy, I bring strong communication skills and a commitment to food safety, consistently enhancing the dining experience and operational efficiency.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
13
13
years of professional experience
Work History
Server
Longhorn Steakhouse
Frederick, Maryland
10.2024 - Current
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
Server
The Canteen-tap House And Tavern
BRECKENRIDGE, CO
05.2021 - 05.2024
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
Shift Manager
Aldi Foods
Baltimore , MD
07.2012 - 05.2019
- Ensured compliance with health and safety regulations.
- Conferred with management and subordinates to resolve problems or complaints.
- Monitored inventory levels and placed orders for supplies as needed.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Identified needs of customers promptly and efficiently.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Skills
- Food safety
- Order accuracy
- Complaints resolution
- Customer service
- Inventory management
- Cash handling
- Team collaboration
- Time management
- Health regulations
- Communication skills
- Problem solving
- Attention to detail
- Crisis management
- POS operation
- Server training
- Suggestive selling
- Professional appearance
- Tableside etiquette
- Allergy awareness
- Strong work ethic
- Sales expertise
- Exceptional customer service
Timeline
Server
Longhorn Steakhouse
10.2024 - Current
Server
The Canteen-tap House And Tavern
05.2021 - 05.2024
Shift Manager
Aldi Foods
07.2012 - 05.2019