Julianna Bessone
Pittsburgh,PA
Summary
Highly skilled support professional with a positive and friendly demeanor. Known for strong attention to detail and effective communication skills, possesses a solid history of successfully tackling diverse and challenging requirements. Expertise in radiology operations, well-versed in working in a 24/7 environment.
Overview
5
5
years of professional experience
Work History
Lead Radiology Support Specialist
Foundation Radiology Group/Rayus Radiology
09.2022 - Current
- Oversee a team of 20 employees
- Conduct interviews and choose team members that fit the company’s core values
- Create a daily schedule to meet team needs
- Clearly communicate goals to team members and conduct audits to follow progress
- Developed a training program to lower turn around time on super stats and stroke cases
- Work alongside other teams and leaders to achieve goals.
Radiology Support Specialist (I, II, III)
Foundation Radiology Group/Rayus Radiology
06.2020 - 09.2022
- Serve hospital personal by expediting exam results and relay findings to physicians in a timely manner
- Answer approximately 30 phone calls per day from clients and deliver fantastic customer service to meet their needs
- Draft XR, stroke, PET and mammography exams directly for radiologists to read
- Verify all components of CT, MRI, US and NM exams are available for the clinical team to draft
- Connect radiologists and physicians to discuss exams with critical results
- Document all critical exams connected and super stat exams
- Systems and programs: Dicom; Prod Merge; PACS; Nuance Powerscribe; Exa; Mirada
- Help mentor teammates with phone shadowing and real-time examples of remediation
- Knowledge of and adherence to HIPAA guidelines.
Radiology Support Specialist (I, II, III)
Medix (Temp)
03.2020 - 06.2020
- Serve hospital personal by expediting exam results and relay findings to physicians in a timely manner
- Answer phone calls from clients and deliver fantastic customer service to meet their needs
- Draft XR, stroke, PET and mammography exams directly for radiologists to read
- Verify all components of CT, MRI, US and NM exams are available for the clinical team to draft
- Connect radiologists and physicians to discuss exams with critical results
- Document all critical exams connected and super stat exams
- Systems and programs: Dicom; Prod Merge; PACS; Nuance Powerscribe; Exa; Mirada
- Help mentor teammates with phone shadowing and real-time examples of remediation
- Knowledge of and adherence to HIPAA guidelines.
Education
Bachelor of Science in Natural Sciences (Concentrations in Biology, Chemistry, and Neuroscience) -
University of Pittsburgh-Dietrich School of Arts And Sciences
Pittsburgh, PA08.2019
Bachelor of Science in Biological Sciences -
Juniata College
Huntingdon, PASkills
- Powerscribe360
- Dicomsys
- MergeRadSuite
- Exa
- Mirada
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Call Management
Awards
National Society of Leadership and Success, 04/2016
Timeline
Lead Radiology Support Specialist
Foundation Radiology Group/Rayus Radiology
09.2022 - Current
Radiology Support Specialist (I, II, III)
Foundation Radiology Group/Rayus Radiology
06.2020 - 09.2022
Radiology Support Specialist (I, II, III)
Medix (Temp)
03.2020 - 06.2020
Bachelor of Science in Natural Sciences (Concentrations in Biology, Chemistry, and Neuroscience) -
University of Pittsburgh-Dietrich School of Arts And Sciences
Bachelor of Science in Biological Sciences -
Juniata College
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