Julianna Bradley
Central Insurance
Paulding,OH
6
Certifications
5
years of professional experience
Commercial Lines Coordinator with over five years of experience supporting commercial underwriting operations, policy administration, and agent relations. Demonstrated ability to evaluate risks, review submissions, analyze policy changes, and ensure compliance with underwriting guidelines. Holds AINS, AIS, and Property & Casualty License with a strong foundation in commercial lines underwriting, customer service, and risk assessment. Seeking to leverage underwriting expertise and insurance knowledge in a Small Business Underwriter role.
Work History
Commercial Lines Services Coordinator
6 Months- Review and quote commercial lines submissions in accordance with underwriting guidelines and company appetite.
- Analyze risk information, classifications, coverage requests, and policy changes to support underwriting decisions.
- Evaluate endorsements and policy modifications for impact on risk acceptability, coverage, and premium.
- Utilize underwriting manuals, rating tools, and internal resources to ensure accurate classification and pricing of risks.
- Collaborate closely with underwriters to support new business, renewals, and policy servicing activities.
- Serve as a subject matter expert for Commercial Services, providing guidance and technical support to team members and business partners.
- Audit transaction quality and work results to ensure compliance with underwriting standards, company procedures, and service expectations.
- Coordinate workloads and assist with departmental operations to support productivity and service goals.
- Develop and deliver training for employees and stakeholders, including the creation and maintenance of job aids, process documentation, and training materials.
- Compile and analyze operational reports to identify trends, support decision-making, and drive process improvements.
- Lead and participate in testing initiatives, implementation of new programs, and continuous improvement efforts.
- Build and maintain strong agency relationships through responsive communication, problem resolution, and exceptional customer service.
Commercial Lines Technician
4 Years 11 Months- Processed endorsements, audits, cancellations, reinstatements, renewals, and policy issuance transactions for commercial lines accounts.
- Reviewed policy documentation for accuracy, completeness, and compliance with company standards.
- Assisted agents and insureds with policy, billing, and coverage inquiries while maintaining high service standards.
- Collaborated with underwriting teams to support policy servicing, retention, and operational efficiency.
- Maintained accurate policy and customer information across multiple systems and platforms.
- Consistently achieved production, quality, and service expectations in a fast-paced environment.
Education
High School Diploma
Skills
Quoting and issuing
New/Endorsement/Renewal processing
Policy review
Risk classification
Commercial Lines Underwriting Support
Underwriting Guidelines Interpretation
Customer service
Agency communication
Phone handling
Cross-Organization Collaboration
Workflow management
Use of ISO
LexisNexus
Refcon
Quality assurance
Training/Team Building
Certification
P&C Agency License
Interests
Musical Theater
CLS Party Planning Committee Leader
Vacation Planning
DIY Crafts
Event Planning
Baking
Reading
Community Involvement
Timeline
Commercial Lines Services Coordinator
Central Insurance
05.2026 - CurrentRead More
Commercial Lines Technician
Central Insurance
06.2021 - 05.2026Read More
Fairview High School
High School Diploma
Read More