Julianna Brasher
Albuquerque,NM
Summary
Hardworking Patient Care bringing 4+ years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Energetic Patient Contact Associate dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
6
6
years of professional experience
Work History
Field Service Technician
TEKsystems
10.2023 - Current
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Assisted with data collection, data entry and report generation on various departmental related activities.
- Used electronic systems for data entry, tracking and analysis.
- Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
- Complete multiple cases a day
- Update Client information
Patient Care Associate
Love Your Patient
11.2022 - 06.2023
- As a patient care associate we answer patient phone calls and help them connect with their doctors, aiding by, scheduling appointments, preparing patients for upcoming doctor visits, and registration process for new patients.
- Scheduling, rescheduling, and canceling appointments
- Be aware of your handle time goals
- Use the Workflow intended to combat preventable errors related to patient name, provider name, locations, date, and time
- Ensuring awareness of the company and client communication
- We are the first point of contact a patient has with their doctor’s office. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity.
- We want to ensure that all patients we speak with receive excellent service. We don’t memorize any phone scripts; we use a guided computer-based process that helps representatives collect the information the doctor needs while talking with patients as people.
- Interacting in a professional and compassionate manner with a senior population of patients as well as their caregivers and family members
- Strong knowledge of O365
- Strong knowledge of working with remote platforms (EMR systems, Patient Sync, Phone Systems, Microsoft Teams)
- Empathy and highly developed active listening skills to discern concerns not directly stated by the patient/family member
- Upheld confidentiality requirements and regulatory compliance guidelines.
Rehabilitation Center of Albuquerque – Genesis Healthcare
04.2019 - 05.2020
- CNA
- Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents
- Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates
- Turned bedfast patients to avoid bedsores or gave enemas, massages, alcohol rubs and compresses
- Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care
- Provide baths and showers to residents who need assistance
- Privacy / HIPAA Regulations
- Patient Advocacy and Support Answer calls for help and observe changes in a patient's condition or behavior
- Excellent verbal and written communication
- Medical Terminology Charting, recording accurate documentation
- Observing Skills-Physical and Mental Health Time Management and Organizational Skills Empathy and Compassion
Receptionist
Albuquerque Behavioral Health
06.2018 - 01.2019
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Used Insurance portals
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Scheduled therapy sessions
- Managed multiple tasks and met time-sensitive deadlines.
- Observed and took UA's
- Maintained confidentiality of information regarding clients and company.
- Compiled information from files and research to satisfy information requests.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected insurance payments, processed transactions and updated relevant records.
- Talked to probation officers, law offices, and drug courts
Education
GED -
Central New Mexico Community College
Albuquerque, NM08.2020
Skills
- Multi-Phone
- Typing 40-50 wpm
- Team Player Communication Creativity
- Dependable Reliable
- Chart Updating
- Microsoft Word, Excel, Power Point, etc
- Blood Glucose Monitoring
- Medical Terminology
- Patient Education
- Verbal and Written Communication
- Patient Health Information Access
- Vital Signs Measurement
Licenses
- Phlebotomy License
- MedCa
- Certified Nurse Aide
- CPR
- BLS
Timeline
Field Service Technician
TEKsystems
10.2023 - Current
Patient Care Associate
Love Your Patient
11.2022 - 06.2023
Rehabilitation Center of Albuquerque – Genesis Healthcare
04.2019 - 05.2020
Receptionist
Albuquerque Behavioral Health
06.2018 - 01.2019
GED -
Central New Mexico Community College
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