Julianna Burdette-Saunders
Houston,TX
Summary
Experienced human relations manager in the retail industry with a passion for fostering a positive work environment that promotes operational efficiency and client satisfaction. Committed to recognizing and appreciating the diverse personalities of team members and customers, ensuring their needs are met in a supportive and inclusive atmosphere. Dedicated to creating an enjoyable workplace where everyone feels valued and respected, ultimately contributing to the overall success of the organization.
Overview
8
8
years of professional experience
Work History
Customer Engagement Leader
PetSmart
06.2021 - Current
- Maintains trust-based relationships with clients, team members of various departments, veterinary staff, and vendors to ensure successful store standards and operations.
- Maintains customer relations to ensure needs are addressed and to enhance customer satisfaction and retention.
- Interacts with 30+ clients in store and over the phone to ensure a positive shopping experience by providing insights and recommendations to drive merchandise values.
- Provide check-ins with regular clients about the health of their pets and address any concerns.
- Handles escalations with problem-solving abilities in an efficient and positive manner.
- Monitors store performance and takes opportunities to find different methods for learning new skills to increase operational growth.
- Analyzes merchandise data records and develops strategies to minimize product loss and promote product and live animal sales.
- Ability to manage multiple tasks and relations with other associates and clients simultaneously.
- Collaborates with other leaders with various husbandry, inventory, planogram, pricing, and stocking tasks in a timely manner.
Assistant Manager
Domino's Pizza
01.2021 - 06.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Aquarist
Sea Life Park
06.2017 - 09.2020
- Maintained and operated aquarium life support systems.
- Assisted with daily animal diet preparations and water quality testing.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained aquatic habitat cleanliness in preparation for visitors.
Education
BS. - Marine Biology
Hawaii Pacific University
Skills
- Customer-focused retail leadership
- Building professional connections
- Customer insights analysis
- Verbal and written communication
- Detail-oriented organization
- Effective collaboration skills
- Skilled in utilizing computer programs
- Flexible problem-solving
- Reliable work commitment
- Optimistic outlook
- Composure under pressure
- Multi-task management
Timeline
Customer Engagement Leader
PetSmart
06.2021 - Current
Assistant Manager
Domino's Pizza
01.2021 - 06.2021
Aquarist
Sea Life Park
06.2017 - 09.2020
BS. - Marine Biology
Hawaii Pacific University
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