Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Julianna Burruss

New Castle,DE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Instrument Technician

SpecialtyCare
05.2022 - Current
  • Trained new hires on best practices in sterile processing techniques, fostering a culture of continued learning and development among the team.
  • Conducted regular audits of sterilization processes, ensuring consistent adherence to established protocols for optimal patient safety.
  • Identified areas for improvement in sterile processing operations, proposing actionable solutions that led to increased efficiency and cost savings.
  • Organized staff schedules to optimize coverage during peak periods, leading to enhanced workflow and higher employee satisfaction rates.
  • Increased efficiency in the sterile processing department by implementing improved workflow processes and training procedures.
  • Led a team of technicians, providing guidance and mentorship to improve overall performance and productivity within the department.
  • Implemented quality control measures that significantly reduced instances of contaminated or damaged instruments reaching the operating room.
  • Specialized in minimally invasive services (MIS) such as laparoscopic and robotic procedures which involve the use of endoscopes and cameras.
  • Serviced floor clinics and other specialty areas and procedures such as Orthopedics, Urology/Cysto, Dental, Oral Surgery, and Ophthalmology.

Manager

Pure Flavor
11.2020 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Manager

Christiana Skating Center
12.2017 - 01.2022
  • Reviewed customer feedback regularly to identify areas for improvement, implementing changes as necessary to enhance the overall guest experience at the facility.
  • Coordinated special events such as birthday parties and corporate gatherings, ensuring positive guest experiences.
  • Maintained a strong online presence through regular updates on social media platforms and website content, increasing visibility and attracting new customers.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

High School Diploma -

Delcastle Technical High School
Wilmington, DE
05.2019

Skills

  • Instrumentation Troubleshooting
  • Hazardous Area Equipment
  • Surgical Instrument Knowledge
  • Decontamination procedures
  • Quality Control
  • Problem-Solving

Certification

  • CRCST- Certified Registered Sterile Processing Technician
  • BLS- Basic Life Support
  • First Aid CPR/AED

Timeline

Lead Instrument Technician

SpecialtyCare
05.2022 - Current

Manager

Pure Flavor
11.2020 - Current

Manager

Christiana Skating Center
12.2017 - 01.2022

High School Diploma -

Delcastle Technical High School

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Julianna Burruss