Julianna Consuelo
San Antonio
Summary
Outgoing employee skilled in effective communication and team collaboration. Fun-loving individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty and maximizing business returns. Ready to take strong work ethic and customer service abilities and take on challenging new hospitality position.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Feliz Modern POP
07.2025 - Current
- Led daily operations to ensure team alignment with organizational goals.
- Developed and implemented training programs to enhance staff performance and productivity.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant
Mr. Cool Party Events
05.2021 - 12.2025
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Sales Associate
Feliz Modern
05.2023 - 07.2025
- Led team in achieving sales targets through effective product knowledge and customer engagement.
- Developed strategies to enhance store layout, improving customer flow and product visibility.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
Member Service Representative
Planet Fitness
06.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintaining a comfortable, clean and friendly atmosphere.
Education
Associate of Arts - Psychology
Palo Alto College
San Antonio, TX05-2026
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2021
Skills
- Customer service management
- General cleaning skills
- Service optimization
- People skills
- Customer service
- Reliable and trustworthy
- Working collaboratively
- Multitasking
- Microsoft Office
- Friendly, positive attitude
- Communication
- Team leadership
Timeline
Assistant Manager
Feliz Modern POP
07.2025 - Current
Lead Sales Associate
Feliz Modern
05.2023 - 07.2025
Member Service Representative
Planet Fitness
06.2022 - 04.2023
Assistant
Mr. Cool Party Events
05.2021 - 12.2025
Associate of Arts - Psychology
Palo Alto College
High School Diploma -
Thomas Jefferson High School