Julianna Cox
Elizabeth City,NC
Summary
Analytical individual thriving in high stress environments requiring excellent decision-making skills and calm demeanor. Proven leadership in management, strategic planning and team supervision.
Overview
2
2
years of professional experience
Work History
General Manager
In&Out Cafe
Elizabeth City, NC
10.2022 - 12.2023
- Organized and managed daily operations of family-owned business.
- Created and implemented systems to ensure efficient workflow and productivity.
- Developed strategies to increase customer satisfaction and loyalty.
- Oversaw staff recruitment, training, and performance evaluations.
- Maintained financial records and prepared monthly reports on income, expenses, and profitability.
- Conducted market research to evaluate current trends in the industry.
- Coordinated with vendors to negotiate contracts, purchase supplies, and reduce costs.
- Implemented cost-saving measures to maximize profits while minimizing overhead expenses.
- Drafted policies, procedures, and regulations for employees to follow.
- Resolved customer complaints promptly and professionally.
- Provided guidance and support to staff members regarding company goals and objectives.
Assistant Branch Manager
Enterprise Rent-A-Car
Kill Devil Hills, NC
04.2022 - 06.2022
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided branch leadership in absence of branch manager.
- Supervised branch team members and provided management with suggestions regarding performance assessments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Developed strategy to achieve target sales goals.
- Maximized sales potential by training new members in improved sales strategies.
- Drafted contracts, explained terms to customers and acquired signatures.
- Reviewed daily sales transactions and analyzed for errors.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Bachelor of Arts - Philosophy With A Concentration in Law
Old Dominion University
Norfolk, VA12.2021
High School Diploma -
Weirton Madonna High School
Weirton05.2018
Skills
- Verbal and Written Communication
- Schedule Coordination
- Incident Response
- Technical Issue Troubleshooting
- Project Management
- Report Writing
- Team Collaboration
- Detail Oriented
- Requirements Writing
- Documentation and Reporting
- Staff Management
Accomplishments
- Inducted into the National Honor Society
- Deans List
- Member of the City of Weirton's Youth Leadership Program
- Philosophy Ambassador (Old Dominion University)
Timeline
General Manager
In&Out Cafe
10.2022 - 12.2023
Assistant Branch Manager
Enterprise Rent-A-Car
04.2022 - 06.2022
Bachelor of Arts - Philosophy With A Concentration in Law
Old Dominion University
High School Diploma -
Weirton Madonna High School