Julianna Dale
Chicago,IL
Summary
Results driven customer service amateur ready to begin assisting guests and providing excellent communication in the retail position. Candidate offers attention to detail and good approach to administrative tasks.
Overview
7
7
years of professional experience
Work History
Part-time Office Assistant
Family First Domestic & Family Counseling Clinic
Chicago, IL
07.2017 - Current
- Performed general office duties such as filling, copying, scheduling, and answering the phone. Also greeted clients, checked clients in, and took client payments.
Security Officer
Securitas Security Services USA
DeKalb, IL
08.2024 - 10.2024
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Completed incident reports to record security or loss prevention incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Security Professional
Allied Universal Security Services
DeKalb, IL
04.2024 - 08.2024
- Analyzed system logs regularly to detect anomalies that may indicate a potential threat or vulnerability.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
Cashier
Walmart
Aurora, IL
10.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Selling Associate
Victoria Secret
Aurora, IL
08.2022 - 08.2023
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
Part Time Sales Associate
Pandora Jewelry
Geneva, IL
06.2022 - 07.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Package Handler
UPS
Hodgkin, IL
05.2022 - 05.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Fulfillment Center Associate
Amazon
Aurora, IL
02.2022 - 03.2022
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Loaded and unloaded pallets with the use of a forklift.
- Assisted in organizing merchandise shelves for optimal storage space utilization.
Delivery Station Associate
Amazon
Elgin, IL
11.2021 - 01.2022
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Loaded outgoing packages onto delivery trucks according to customer orders.
Bakery Associate
Mariano's
Evergreen , IL
10.2020 - 08.2021
- Prepared dough and cake batter for baking according to recipes.
- Managed inventory of ingredients, supplies, and finished products.
- Assisted in packaging and boxing of baked goods.
- Determined the quantity of items to bake based on customer demand.
- Maintained cleanliness of work areas throughout shift.
- Stocked shelves with freshly-baked items as needed throughout day.
Glass Mosaic Gallery 37
After School Matters Inc.
Chicago, IL
06.2019 - 08.2019
- Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
- Critiqued other artists' work and gave constructive feedback.
- Designed inspiring concept art while maintaining accurate scale and architectural standards.
- Worked alongside entire development team in energetic and creative environment.
True Star Editorial
After School Matters Inc.
Chicago, IL
10.2017 - 10.2018
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Proofread copy written by colleagues to correct spelling, punctuation and grammar
- Managed competing deadlines with efficiency
- Wrote and Proofread blog and social media posts, website copy and articles.
Education
Bachelor of Science - Human Development & Family Services
Northern Illinois University
Dekalb, IL12-2025
Gwendolyn Brooks College Prep
Chicago, IL06.2021
Lenart Regional Gifted Center
Chicago, IL06.2017
Skills
- Leadership ability
- Friendly and hardworking
- Works well under pressure
- Customer Friendly
- Team Player
- Customer service
- Stationary surveillance
- Transaction processing
- Oral communication
- Problem-solving
- Loss prevention
- Cash handling
Timeline
Security Officer
Securitas Security Services USA
08.2024 - 10.2024
Security Professional
Allied Universal Security Services
04.2024 - 08.2024
Cashier
Walmart
10.2023 - 04.2024
Selling Associate
Victoria Secret
08.2022 - 08.2023
Part Time Sales Associate
Pandora Jewelry
06.2022 - 07.2022
Package Handler
UPS
05.2022 - 05.2022
Fulfillment Center Associate
Amazon
02.2022 - 03.2022
Delivery Station Associate
Amazon
11.2021 - 01.2022
Bakery Associate
Mariano's
10.2020 - 08.2021
Glass Mosaic Gallery 37
After School Matters Inc.
06.2019 - 08.2019
True Star Editorial
After School Matters Inc.
10.2017 - 10.2018
Part-time Office Assistant
Family First Domestic & Family Counseling Clinic
07.2017 - Current
Gwendolyn Brooks College Prep
Lenart Regional Gifted Center
Bachelor of Science - Human Development & Family Services
Northern Illinois University
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