Julianna Davis
Summary
Results-driven human resources professional with substantial knowledge in recruiting and talent acquisition specialty. 4 years of HR experience with strong organizational, professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Agent
Five Star Senior Living
03.2024 - Current
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Talent Acquisition Recruiting
Printful
09.2022 - 02.2024
- Assisted with recruiting for all branches in North America
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Consistently met or exceeded established performance metrics related to time-to-fill, candidate quality, and client satisfaction ratings.
- Established strong partnerships with external search firms when necessary to source hard-to-find niche skill sets for specialized roles.
- Improved candidate experience by maintaining consistent communication throughout the recruitment process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with other Talent Acquisition Recruiters to share best practices, resources, and insights from market research data analysis.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Human Resources Clerk
Printful
01.2020 - 02.2024
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Prepared billings, paychecks, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.
- Answered and redirected incoming phone calls for office.
- Maintained and scheduled complex calendars.
Education
Bachelor of Science -
University of North Carolina At Charlotte
Charlotte, North Carolina12.2025
Skills
- Microsoft Excel
- Project Management
- Conflict Resolution
- Recruiting
- Onboarding
- Customer service expertise
- Concierge software knowledge
- Cross-cultural sensitivity
- Customer Service
- Effective problem solving
Accomplishments
I am the owner of Juli's Beauty Bar; a natural based skincare and beauty business that sells a wide range of products such as body and lip scrubs, whipped body butter, fragrance oils and much more! I launched my business in April of 2024 and plan to continue growing in the near future.
Certification
Microsoft Excel Certification, 12/01/21
Roles And Responsibilities
- Assisting with Hiring and Onboarding
- Familiar with HR Coordinator duties
- Familiar with HR Assistant duties
- Maintained and organized employee personal documents
- Assisting with Career Fairs
- Making Access Badges for employees
- Inputting Monthly employee reviews
- Familiar with benefits
- Gathered and Maintain data for employee recognition programs
- HRIS/ Workday and Breezy experience
- Posting and Updating Job Descriptions
- Auditing for I9's
- Reviewing and submitting staffing company invoices
- Updating new hire spreadsheets/ termination dates for all branches in the United States
- Composing and Emailing Company Surveys to new employees
- Assisted with recruiting for all branches in North America
Timeline
Concierge Agent
Five Star Senior Living
03.2024 - Current
Talent Acquisition Recruiting
Printful
09.2022 - 02.2024
Human Resources Clerk
Printful
01.2020 - 02.2024
Bachelor of Science -
University of North Carolina At Charlotte