Julianna DePalantino
Horsham,PA
Summary
Dedicated professional with over a decade of experience in client-focused roles, excelling in customer service, relationship building, and networking. Proven ability to manage high-profile clients’ needs with discretion and efficiency, ensuring seamless operations and satisfaction. Adept at anticipating needs, coordinating complex tasks, and fostering strong interpersonal connections, making me an ideal candidate for a banking role in the HOA industry.
Overview
16
16
years of professional experience
Work History
Estate Manager
Self Employed
02.2020 - Current
- Deliver exceptional 24/7 customer service to high-profile clients, ensuring their needs are met during demanding schedules.
- Coordinate and manage contractors and hired help to ensure smooth execution of tasks and projects.
- Anticipate and proactively address clients’ future needs, enhancing their quality of life.
- Oversee home operations, maintaining cleanliness, organization, and meal availability at all times.
- Collaborate with clients on interior/exterior design projects, creating vision boards to streamline decision-making.
- Manage wardrobe logistics, including shopping, styling, and coordinating with luxury vendors to ensure readiness.
Nanny
Self Employed
03.2011 - 01.2020
- Provided comprehensive care, meeting children’s physical and emotional needs with empathy and attentiveness.
- Built strong relationships with parents through consistent communication to align care methods and expectations.
- Organized and facilitated transportation for school, events, and extracurricular activities, ensuring punctuality.
Event Bartender
Freelance
01.2013 - 01.2014
- Engaged with diverse clientele at events, delivering high-energy service and fostering positive interactions.
- Demonstrated adaptability and quick thinking in fast-paced environments to meet customer expectations.
Barista
Elcy's Cafe
02.2011 - 07.2013
- Provided personalized customer service, building rapport with regular patrons to enhance their experience.
- Managed multiple orders efficiently while maintaining a welcoming and professional demeanor.
- In charge of ordering and managing all non-food related inventory.
- Overseeing end of day closing including counting and depositing petty cash
Customer Service Staff
Subway
09.2009 - 05.2012
- Delivered excellent service in a high-volume environment, addressing customer needs promptly and courteously.
- Collaborated with team members to ensure operational efficiency and customer satisfaction.
Education
PA Realtor License - Real Estate
Montgomery County Community College
Blue Bell, PA03-2018
High School Diploma -
Abington Senior High
Abington, PA06-2011
Skills
- Customer Service
- Relationship Building
- Time Efficiency
- Networking
- Communication
- Team Management
- Organization
- Attention to detail
- Proactive
Timeline
Estate Manager
Self Employed
02.2020 - Current
Event Bartender
Freelance
01.2013 - 01.2014
Nanny
Self Employed
03.2011 - 01.2020
Barista
Elcy's Cafe
02.2011 - 07.2013
Customer Service Staff
Subway
09.2009 - 05.2012
PA Realtor License - Real Estate
Montgomery County Community College
High School Diploma -
Abington Senior High
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