Julianna Donchez
Warminster,Pennsylvania
Summary
A dependable and hardworking professional looking to utilize my organizational, time management, and interpersonal skills to enhance a company’s quality of service, efficiency, and customer relations. I have experience in verbal communication with customers, organizing and making appointments, data entry, collaborating with team members, and maintaining public relations. I am teachable and adaptable to changes.
Overview
5
5
years of professional experience
Work History
Personal Trainer
YMCA Of Bucks County
Doylestown , PA
2022.07 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Maintained updated knowledge through continuing education and advanced training.
- Scheduled and coordinated appointments.
- Created personal training experiences for clients.
- Communicated with clients in person, email, and over the phone to collaborate on ideas.
- Collaborated with team members to enhance client's experiences.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Maintained information regarding clients fitness regime, results, and progress.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Set up equipment and weights for use by class participants.
- Observed clients during sessions, watched for issues or incorrrect techniques.
Personal Trainer
LA Fitness
Warrington , PA
2021.04 - 2022.05
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Assisted clients in setting realistic short-term and long-term goals.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Monitored class participants for appropriate techniques to prevent injuries.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Associate
LA Fitness
Warrington , PA
2019.10 - 2021.03
- Answered, screened, and forwarded incoming calls.
- Provide accurate information to members.
- Assisted members with complaints and questions.
- Managed transactions and renewal of memberships.
- Provided a friendly, helpful ear when necessary.
- Handled all phone calls with professionalism.
- Maintained a tidy reception area.
- Maintained cleanliness of gym equipment.
- Assisted with member check ins.
- Ensured each member appropriately scanned in.
- Ensured each member’s experience was top tier.
- Scheduled appointments for managers and sales associates when needed.
- Managed member accounts.
- Managed class bookings and schedules.
- Performed data entry tasks.
Cashier/Stocker Associate
Stockton Market
Stockton , NJ
2018.09 - 2019.01
- Managed transactions with customers.
- Processed cash, credit, debit, and check transactions.
- Managed returns and exchanges.
- Assisted customers by resolving their complaints.
- Assisted with customers requests and inquiries.
- Answered phone calls with a friendly and professional tone.
- Maintained a clean workspace.
- Balanced cash registers.
- Checking stock routinely and filled shelves as needed.
- Ensured pricing was accurate.
- Provided customers with a positive, friendly, and courteous service.
Education
Bachelor of Science - Exercise Science
Penn West University
California, PA05.2024
Skills
- Organization
- Self motivator
- Multitask
- Attention to detail
- Verbal communication
- Customer service
- Scheduling
- Problem solving
- Adaptability
- Client relations
- Time management
- Microsoft Office
- Powerpoint
- Google sheets and slides
- Excel
- Meeting coordination
- Calendar management
- Data entry
Accomplishments
- Maintained a 3.9 GPA.
Timeline
Personal Trainer
YMCA Of Bucks County
2022.07 - Current
Personal Trainer
LA Fitness
2021.04 - 2022.05
Front Desk Associate
LA Fitness
2019.10 - 2021.03
Cashier/Stocker Associate
Stockton Market
2018.09 - 2019.01
Bachelor of Science - Exercise Science
Penn West University
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