Summary
Overview
Work History
Education
Skills
Timeline
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Julianna Dunn-Osland

Clovis

Summary

Experienced customer service professional with a strong background in financial transactions and patient care. Proficient in collaborating with various insurance companies to ensure seamless service delivery. Demonstrated ability to manage customer inquiries and resolve issues efficiently. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Front Desk Lead Receptionist

MVZ International Physio Rehab
12.2019 - 09.2023
  • Checked patients in and out, managing smooth transitions and appointment scheduling.
  • Updated patient charts and paperwork to ensure accurate medical records.
  • Collected copayments efficiently to facilitate payment processing.
  • Inputted medical codes to maintain precise billing practices.
  • Sent medical records to insurance providers, streamlining claims submissions.

Member Service Representative

Dover Federal Credit Union
07.2018 - 05.2019
  • Facilitated member transactions, including cash and check deposits and withdrawals.
  • Executed account maintenance tasks to ensure accuracy and compliance.
  • Assisted manager with daily operations to enhance workflow efficiency.
  • Balanced and counted vault cash to maintain security standards.
  • Refilled and balanced cash machines to optimize service availability.
  • Completed opening and closing paperwork to support operational integrity.

Hired as Cashier/Sales Associate, Promoted to Back-Office Associate (vault)

The Home Depot
09.2017 - 05.2018
  • Assisted customers with purchases, ensuring efficient and timely service.
  • Provided exemplary customer service as cashier/sales associate.
  • Managed back-office operations, overseeing monetary transactions and records.
  • Counted vault and prepared bank deposits to maintain financial accuracy.
  • Executed cash drawer audits and reconciled tills regularly.
  • Ordered necessary funds to support store operations and events.
  • Coordinated supply orders to ensure inventory levels met operational needs.
  • Handled credit card accounts for various store events and activities.

Education

Bachelor of Science - Business Administration

Liberty University Healthcare Management
Lynchburg, Virginia
06.2023

Skills

  • Dedicated and motivated
  • Efficient multitasker
  • Extensive customer support
  • Money management proficiency
  • Eager to acquire new skills

Timeline

Front Desk Lead Receptionist

MVZ International Physio Rehab
12.2019 - 09.2023

Member Service Representative

Dover Federal Credit Union
07.2018 - 05.2019

Hired as Cashier/Sales Associate, Promoted to Back-Office Associate (vault)

The Home Depot
09.2017 - 05.2018

Bachelor of Science - Business Administration

Liberty University Healthcare Management

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