Jennifer Giannone
Spanaway,WA
Summary
Experienced administrative professional with over 20 years in customer service, office management, and executive support. Demonstrated ability to lead teams, enhance office efficiency, and manage finances effectively. Skilled in implementing systems that optimize workflows in high-volume environments. Strong communicator with a commitment to confidentiality and delivering exceptional customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Franciscan Pelvic Health – CHI CommonSpirit Health
Tacoma, USA
06.2024 - Current
- Streamlined patient check-in and check-out processes, increasing efficiency in high-volume outpatient setting.
- Scheduled patient appointments using electronic health record systems to enhance operational workflow.
- Managed insurance verification, referrals, authorizations, and co-pay collections to ensure compliance with regulations.
- Processed billing inquiries with insurance providers while maintaining accurate patient records.
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families.
- Collaborated with healthcare providers to guarantee precise patient data entry.
Surgical Technologist
CHI CommonSpirit
01.2013 - 06.2024
- Facilitated multi-specialty procedures by ensuring sterile environments and anticipating surgical needs.
- Prepared surgical instruments and sterile supplies to support efficient operations.
- Maintained sterile conditions by adhering to infection control protocols.
- Collaborated with nursing staff to prioritize patient safety and comfort during procedures.
- Engaged in continuing education to remain informed on advancements in surgical technologies.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs in operating room.
- Assisted surgeons by passing instruments and sterile supplies throughout operations.
- Coordinated supplies and equipment with hospital departments and vendor representatives.
Accounting & Office Manager
Fradkin Fine Construction, Inc
Tacoma, USA
01.2023 - 09.2023
- Oversaw accounting operations, including invoicing, payroll processing, A/P, A/R, and financial reporting.
- Supervised payroll processing while ensuring regulatory compliance.
- Trained and mentored staff on accounting procedures and best practices.
- Reviewed financial statements for accuracy in adherence to standards.
- Liaised with vendors and clients regarding invoices and payment inquiries.
- Developed internal controls to enhance financial processes and minimize errors.
- Identified cost-saving opportunities through process improvements and automation initiatives.
- Processed employee expense claims in accordance with company policy.
Owner/Operator & CEO
RECON Surface Restoration, LLC
Spanaway, USA
11.2021 - 07.2023
- Launched and operated eco-friendly mobile surface restoration company.
- Managed all business functions, including finance, contracts, marketing, and licensing.
- Built a robust client base while ensuring compliance with state regulations and construction standards.
- Oversaw daily operations for projects and client interactions to ensure satisfaction.
- Developed customer relationships to identify needs and deliver customized solutions.
- Implemented effective marketing strategies to enhance visibility within local community.
- Maintained strong vendor relations to secure favorable material and service terms.
- Introduced cost-saving measures across departments without compromising quality.
Office Manager / Scheduler
HB Electric Solutions, Inc
Puyallup, USA
11.2020 - 10.2021
- Rebuilt scheduling operations post-COVID, increasing team capacity and customer reach.
- Implemented systems for streamlined job scheduling, crew management, and record keeping.
- Managed routing, customer service, estimates, permits, and field coordination effectively.
- Facilitated communication between staff and management to enhance collaboration.
- Trained new employees on office procedures and company policies efficiently.
- Developed and maintained organized filing systems for improved document accessibility.
- Monitored client payments and proactively contacted clients regarding past due accounts.
- Coordinated front desk operations by greeting visitors and directing inquiries appropriately.
Executive Assistant to Sales Manager
Washington Rock Quarries
Orting, USA
11.2018 - 10.2020
- Assisted in project bid preparation, submittals, and internal coordination processes.
- Maintained effective communication with clients, engineers, and internal departments.
- Supported upper management through performance tracking and database management tasks.
- Prepared comprehensive meeting agendas and documentation for leadership discussions.
- Facilitated interdepartmental communication to ensure project alignment and progress.
- Managed filing systems and electronic records for efficient information access.
- Monitored and responded to incoming emails promptly and professionally.
- Provided administrative support in preparing contracts, invoices, and purchase orders.
Office Manager / HR / Bookkeeping / Dispatch
Lakewood Towing & Transport / Interstate Distributor Co.
Lakewood, WA
01.1999 - 01.2009
- Streamlined daily office operations, including dispatch scheduling and multi-state fleet coordination.
- Oversaw accounting, taxes, payroll, budgeting, and HR functions for over 300 accounts.
- Assisted GM with executive tasks, ensuring regulatory compliance and conducting internal audits.
- Coordinated driver and service personnel schedules to enhance operational efficiency.
- Implemented office procedures that improved workflow efficiency across departments.
- Trained new staff on company policies and operational procedures to ensure consistency.
- Communicated with clients to address service inquiries, enhancing customer satisfaction.
- Maintained filing system for records and documents, ensuring easy access and organization.
Education
Bachelor of Arts - General Studies
Clover Park Technical College
Lakewood, WA06-2027
Associate of Applied Science - Surgical Technology
Clover Park Technical College
Lakewood, WA06-2012
Some College (No Degree) - Bookkeeping
Clover Park Technical College
Lakewood, WASkills
- Office and executive support
- Scheduling and calendar management
- Human resources administration
- Payroll processing
- Accounts payable and receivable
- EMR systems expertise
- Microsoft Office Suite proficiency
- Project and operations management
- QuickBooks knowledge
- Business compliance
- Written and verbal communication
- Financial reporting skills
- Process improvement strategies
- Multi-channel communication expertise
- Records maintenance practices
- Phone and email etiquette
- Multitasking and organization skills
- Financial procedures adherence
- Team leadership abilities
- Policy comprehension
- Regulatory compliance knowledge
- Work quality evaluation techniques
- Referral coordination skills
- Empathy in interactions
- Medical terminology proficiency
- Data entry accuracy
- Problem-solving capabilities
- Conflict resolution strategies
- Interpersonal communication skills
- Punctuality and work ethic
- Analytical skills
Certification
- AST National Certification – Surgical Technology
- BLS & ACLS – Basic/Advanced Cardiac Life Support
- HIPAA Compliance & Cybersecurity Training
- Workplace Safety, Fire Safety, Closed-Loop Communication
- CSH Workplace Violence Prevention
- Safe Patient Handling
Leadership And Community
- President, Spring Tree Park Homeowners Association, 2025–2026
- Vice President, Spring Tree Park HOA, 2021–2022
Attributes
- Professional, reliable, and highly adaptable
- Strong leadership, delegation, and conflict resolution skills
- Self-motivated with a passion for personal and professional growth
- Thrives in collaborative and fast-paced environments
References
References available upon request.
Timeline
Patient Access Representative
Franciscan Pelvic Health – CHI CommonSpirit Health
06.2024 - Current
Accounting & Office Manager
Fradkin Fine Construction, Inc
01.2023 - 09.2023
Owner/Operator & CEO
RECON Surface Restoration, LLC
11.2021 - 07.2023
Office Manager / Scheduler
HB Electric Solutions, Inc
11.2020 - 10.2021
Executive Assistant to Sales Manager
Washington Rock Quarries
11.2018 - 10.2020
Surgical Technologist
CHI CommonSpirit
01.2013 - 06.2024
Office Manager / HR / Bookkeeping / Dispatch
Lakewood Towing & Transport / Interstate Distributor Co.
01.1999 - 01.2009
Bachelor of Arts - General Studies
Clover Park Technical College
Associate of Applied Science - Surgical Technology
Clover Park Technical College
Some College (No Degree) - Bookkeeping
Clover Park Technical College
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