Julianna Gil
Miami,FL
Summary
Enthusiastic, energetic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers with a positive and enjoyable attitude. Skilled in prioritizing customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Sushi Sake Bird Road, Miami Springs,Pembroke Pines
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Paid very close attention to minor details while keeping tables manicured and polished. Always keeping trash and plates customers were done with out of their way.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold and explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Take-Out Specialist
Sushi Sake Bird Road, Miami Springs
04.2022 - 08.2023
- Worked in an extreme fast-paced environment and a high volume of restaurant customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Answered phone calls from customers with quality service and took orders quickly and efficiently.
- Packed up orders by putting together quality food and side dishes needed to give out orders to customers in a timely manner.
- Reconciled cash and credit card transactions via Toast POS to maintain accurate records.
- Completed daily side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Professional Dance Teacher
Vice City Dance Company
08.2021 - 05.2022
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
Boutique Sales Associate
ALX Couture
08.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted women with pairing accessories and completing holistic outfit choices.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders via Shopify and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Hostess
Sushi Sake Bird Road
09.2020 - 12.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- · Assisted guests to their table, provided current specials of the day, and provided menus, silverware, napkins, plates, and cups.
- Trained new hostesses on best customer service practices and restaurant policies to maintain high standards of service.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Worked positively in a fast-paced environment and assisted in other areas of restaurant to provide a smoother flow. (Bussed tables, Food Runner, etc.)
- Organized, disinfected, and cleaned work space daily.
After School Care Dance Instructor
Magic Dance Studio
08.2019 - 07.2020
- Choreographed programs to prepare students for competitions and advancement training.
- Analyzed moves of students to explain correct and incorrect techniques.
- Planned routines for recitals and performances.
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parents to collaboratively promote child's wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided homework assistance using specific curriculum and materials.
Education
Some College - Currently in 3rd Year - Major in Psychology, Minor in Hospitality
Florida International University
Miami, FL12.2025
High School Diploma -
John A. Ferguson High School
15900 SW 56th St, Miami, FL 3318506.2021
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Teamwork Skills
- Time Management
- Dependability
- Disciplined
- Organizational Skills
- Proficient in Toast POS, and 7Shifts
- Dining Customer service
- Ability to Upsell and Promote
- Leadership Skills
- Multitasking Abilities
- Volunteer work
Languages
English, Spanish
Timeline
Take-Out Specialist
Sushi Sake Bird Road, Miami Springs
04.2022 - 08.2023
Server
Sushi Sake Bird Road, Miami Springs,Pembroke Pines
01.2022 - Current
Professional Dance Teacher
Vice City Dance Company
08.2021 - 05.2022
Boutique Sales Associate
ALX Couture
08.2021 - 01.2022
Hostess
Sushi Sake Bird Road
09.2020 - 12.2020
After School Care Dance Instructor
Magic Dance Studio
08.2019 - 07.2020
Some College - Currently in 3rd Year - Major in Psychology, Minor in Hospitality
Florida International University
High School Diploma -
John A. Ferguson High School
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