Julianna Gilbert
Brighton
Summary
Reliable college student pursuing a Bachelor of Science in Marketing and Advertising at Grand Canyon University in Phoenix, AZ. Has 3+ years of work experience. Skilled in customer service, communication, and team building.
Overview
3
3
years of professional experience
Work History
Outside Operations
Prestwick Village Golf Club
05.2024 - 08.2024
- Performed a series of tasks that required up to 12 hours a day of heavy lifting, standing, and setting up course outings.
- Gained excellent communication skills by learning each member by name and making sure they're hydrated, clubs are clean and their carts are stocked, power washed, and good to go for the day.
- Assisted in range duties.
- Set up golf course, range and putting greens for an early morning or a late night.
Host/Server Assistant
Texas Roadhouse
02.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
Dick's Sporting Goods
11.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Barista
Scooter's Coffee
07.2022 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Black Iron Coffee Roasters
07.2023 - 10.2023
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Host
Red Robin
11.2022 - 07.2023
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
Crew Member
Dunkin'
05.2021 - 07.2022
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Prepared beverages breakfast items and ice cream for front counter and drive-thru orders.
- Assisted in opening and closing tasks.
Education
High School Diploma -
Hartland High School
Hartland, MI05.2024
Skills
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer Service
- Active Listening
- Marketing
Timeline
Outside Operations
Prestwick Village Golf Club
05.2024 - 08.2024
Host/Server Assistant
Texas Roadhouse
02.2024 - 08.2024
Cashier
Dick's Sporting Goods
11.2023 - 08.2024
Barista
Black Iron Coffee Roasters
07.2023 - 10.2023
Host
Red Robin
11.2022 - 07.2023
Barista
Scooter's Coffee
07.2022 - 11.2023
Crew Member
Dunkin'
05.2021 - 07.2022
High School Diploma -
Hartland High School
Similar Profiles
Brooke WhiteBrooke White
Food and Beverage Server at Prestwick Village Golf ClubFood and Beverage Server at Prestwick Village Golf Club
Lukas RisloveLukas Rislove
Server at Prestwick Golf Club/The Wick Pub And GrillServer at Prestwick Golf Club/The Wick Pub And Grill
Walter BuffaloWalter Buffalo
General Manager of Food Operations/Group Executive Chef at Prestwick Golf Course & The 'Wick Pub & GrillGeneral Manager of Food Operations/Group Executive Chef at Prestwick Golf Course & The 'Wick Pub & Grill