Overview
Work History
Education
Skills
Timeline
Generic

Julianna Heath

Blacksburg,VA

Overview

10
10
years of professional experience

Work History

General Manager

Chipotle
08.2020 - Current
  • Managed budget implementations, forecasting, and financial reporting processes to track progress towards organizational objectives accurately, including labor, food cost, and operational expenses
  • Handled employee reviews, training, schedules, and development.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability, while overseeing day to day operations within the restaurant.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed and ensured compliance with all HACCP (hazard analysis and critical control point) protocols for the store
  • Opened two locations within the franchise overseeing all aspects of launch and operational setup
  • Received a general manager of the year award

Director

Chic-fil-a
09.2018 - 05.2020
  • Responsible for overseeing daily operations of the drive through, ensuring smooth and efficient service
  • Ensuring the timely preparation of orders for customers, meeting Chic-fil-A's high standards for speed and accuracy.
  • Responsible for handling customer concerns and complaints promptly, providing a positive and professional resolution.
  • Optimized kitchen workflows and staffing to maintain fast, accurate, and efficient service during peak hours.
  • Overseeing inventory in both the kitchen and drive-thru areas, ensuring all necessary supplies and ingredients are stocked and available.
  • Managed day-to-day operations for both the drive-thru and kitchen, ensuring seamless coordination between teams to meet customer expectations and service targets.
  • Led and mentored a team of 20+ employees in the drive-thru and kitchen, providing training on food safety, preparation techniques, and exceptional customer service.

Senior Shift Lead

Pizza Hut
05.2015 - 06.2017
  • Supervise and lead a team of servers, cooks, and delivery drivers during shifts.
  • Maintain cleanliness and organization in the restaurant, ensuring that all areas are up to health and safety standards.
  • Handle cash management, including taking payments, processing transactions, and managing the cash register.
  • Monitor the use of inventory to reduce waste and ensure proper handling of ingredients.
  • Ensure all food safety and sanitation standards are adhered to, including proper handling, storage, and preparation of food.
  • Ensure compliance with company policies, including health and safety protocols, employee conduct, and hygiene standards.
  • Ensure that opening and closing procedures are followed and that the restaurant is properly secured after the shift.

Education

No Degree - Criminal Justice

North Carolina Wesleyan College
Rocky Mount, NC

High School Diploma -

Atlantic Shores Christian School
Virginia Beach, VA
06-2013

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Inventory control
  • Employee scheduling
  • P&L management
  • Labor cost controls
  • ServSafe Certified

Timeline

General Manager

Chipotle
08.2020 - Current

Director

Chic-fil-a
09.2018 - 05.2020

Senior Shift Lead

Pizza Hut
05.2015 - 06.2017

No Degree - Criminal Justice

North Carolina Wesleyan College

High School Diploma -

Atlantic Shores Christian School

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Julianna Heath