Julianna Jimenez
Sierra Vista,AZ
Summary
At Shepherds Fold Childcare Center, I spearheaded initiatives that enhanced parental involvement and student development, leveraging my problem-solving and team collaboration skills. My approach to progress monitoring and staff training significantly improved teaching strategies and classroom management, showcasing my ability to drive positive outcomes in educational settings.
Overview
7
7
years of professional experience
Work History
Lead Daycare Teacher
Shepherds Fold Childcare Center
Sierra Vista, AZ
04.2022 - Current
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- Resolved staff and parent disputes through constructive problem-solving techniques.
Retail Sales Associate
Hobby Lobby
Sierra Vista, AZ
04.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Verizon Wireless
Tucson, AZ
06.2019 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Citi Bank Service Agent
Citibank, CMS Computers
Tucson, AZ
05.2018 - 06.2019
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Customer Service Representative
Dicks Sporing Goods
Sierra Vista, AZ
07.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma -
Bisbee High School
Bisbee, AZ05.2017
Skills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Online chat and email
- Call center experience
- Payment management
- Team training and development
- Account Management
- Issue Escalation
- Documentation and notes
- Customer Service
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Teamwork skills
Timeline
Lead Daycare Teacher
Shepherds Fold Childcare Center
04.2022 - Current
Retail Sales Associate
Hobby Lobby
04.2020 - 08.2021
Customer Service Representative
Verizon Wireless
06.2019 - 10.2019
Citi Bank Service Agent
Citibank, CMS Computers
05.2018 - 06.2019
Customer Service Representative
Dicks Sporing Goods
07.2017 - 05.2018
Diploma -
Bisbee High School