Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Julianna Joseph

Julianna Joseph

Philadelphia,PA

Summary

Compassionate and dedicated professional with extensive experience in patient care at Care Core Health Services. Proven ability to enhance client independence through personalized support and meal preparation. Skilled in maintaining a safe environment while effectively managing high-stress situations, ensuring both patient comfort and satisfaction.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Home Health Aide

Care Core Health Services
01.2020 - 09.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

CNA Mentor

365 Health Services
07.2017 - 05.2020
  • Ensured a safe and comfortable environment for patients by maintaining a clean and organized living space.
  • Upheld regulatory compliance within the facility by adhering to established policies, procedures, and best practices for patient care delivery.
  • Enhanced patient care by implementing individualized care plans and providing personalized support.
  • Mitigated fall risks within the facility by routinely assessing patients'' mobility status and making necessary adjustments to their environments or supports as needed.

Customer Service Representative

Cleaning Exec Cleaning Services
02.1992 - 03.1995
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Business Administration And Management - Business Administration

Temple University
Philadelphia, PA
06-1980

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • HCA - Home Care Aide
  • HHA - Home Health Aide
  • CHHA - Certified Home Health Aide
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Full Professional

Timeline

Home Health Aide

Care Core Health Services
01.2020 - 09.2024

CNA Mentor

365 Health Services
07.2017 - 05.2020

Customer Service Representative

Cleaning Exec Cleaning Services
02.1992 - 03.1995

Bachelor of Business Administration And Management - Business Administration

Temple University

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