Julianna Majeske
Linden
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Associate Operations Manager
Stryker Orthopaedics-Joint Venture Orthopaedics
01.2022 - Current
- Coordinated with Senior Operations Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored key performance metrics to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Managed ordering instruments for all offices across JVO to efficiently distribute instrumentation across the sales organization for new and growing accounts.
Senior Team Leader
Stryker Orthopaedics
07.2005 - 01.2022
- Set clear team goals and delegated tasks and set deadlines.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Discovered training needs and provided coaching.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Team Leader
OsteoSolutions - Distributer Osteonics/Howmedica
06.2001 - 07.2005
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Member
OsteoSolutions - Distributor Osteonics/Howmedica
10.1998 - 06.2001
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MIMaster of Science - Psychology
University of Phoenix
Tempe, AZ2024
Skills
- Operational Excellence
- Employee Supervision
- Facilitating Change
- Project Management
- Motivational Leadership
- Oracle Access Manager
- Assignment Delegation
- Organizational Systems
- Office Operations
- Operations Management
- Logistics Planning
- Operational Procedures
Timeline
Associate Operations Manager
Stryker Orthopaedics-Joint Venture Orthopaedics
01.2022 - Current
Senior Team Leader
Stryker Orthopaedics
07.2005 - 01.2022
Team Leader
OsteoSolutions - Distributer Osteonics/Howmedica
06.2001 - 07.2005
Team Member
OsteoSolutions - Distributor Osteonics/Howmedica
10.1998 - 06.2001
Bachelor of Science - Criminal Justice
Wayne State University
Master of Science - Psychology
University of Phoenix
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