Julianna Marchei
Philadelphia,PA
Summary
Adept at enhancing customer experiences and sales, my tenure at MaGerks Pub & Grill honed my multitasking and relationship management skills. Expert in guest engagement and upselling, I consistently prioritized service quality, leading to increased customer satisfaction. My adaptable approach and strong work ethic have been pivotal in managing high-volume environments efficiently.
Overview
6
6
years of professional experience
Work History
Server
MaGerks Pub & Grill
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily.
Counter Server
Montesini Pizza
11.2020 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Reconciled cash drawer and corrected any errors.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Greeted all guests upon arrival and offered immediate assistance.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Coordinated seamless transitions between shifts, ensuring uninterrupted service throughout operating hours.
- Provided information about menu and made suggestions based on taste, availability and price.
- Used cash register to perform around 100 cash, credit and debit transactions per day.
Bartender
Bonks Bar
03.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at an end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed a bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing a bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Associate
Famous Footwear
11.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Some College (No Degree) - Health Care Studies
Community College of Philadelphia
Philadelphia, PA 01.2022 - 10 2024
High School Diploma -
St. Hubert Catholic High School For Girls
Philadelphia, PA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- Memory retention
- Service prioritization
- Sales expertise
- Relationship Management
- Team Player
- Reliable and Responsible
- Time Management
- Problem-solving skills
- Customer Service
- Listening Skills
- Multi-tasking strength
- Effective Communication
Timeline
Server
MaGerks Pub & Grill
09.2022 - Current
Bartender
Bonks Bar
03.2022 - 09.2022
Some College (No Degree) - Health Care Studies
Community College of Philadelphia
01.2022 - 10 2024
Counter Server
Montesini Pizza
11.2020 - Current
Sales Associate
Famous Footwear
11.2018 - 03.2019
High School Diploma -
St. Hubert Catholic High School For Girls
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