Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Julianna Mendoza

San Antonio,TX

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front End Team Lead

Walmart
Kingsville, TX
06.2022 - Current
  • Assisted with recruitment efforts by conducting interviews, evaluating candidates' skill set.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Analyzed customer feedback data to identify opportunities for improvements in user experience.
  • Developed and managed front-end development processes for web applications.
  • Provided technical leadership, mentorship and guidance to team members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Money Center Associate

Walmart
San Antonio, TX
01.2021 - 06.2022
  • Adhered to organizational protocols when handling confidential information.
  • Verified customer identification documents according to established guidelines.
  • Maintained accurate records of all transactions processed throughout the day.
  • Answered customer inquiries regarding policies and procedures.
  • Reported any irregularities or discrepancies immediately to management staff.
  • Conducted regular audits of Money Center records to ensure accuracy.
  • Trained new employees on proper Money Center procedures and processes.
  • Followed all applicable laws and regulations related to Money Center services.
  • Inspected currency for any signs of counterfeiting prior to acceptance.
  • Assisted customers with check cashing, bill payment, and money orders.
  • Processed deposits, withdrawals, transfers, and loan payments for customers.
  • Utilized computer software programs to process transactions accurately.
  • Conducted regular audits of cash handling procedures to ensure compliance with company policies.
  • Utilized financial software for tracking and reporting cash flow and sales data.

Cashier

H-E-B plus
San Antonio, TX
08.2019 - 05.2021
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.

Education

Biology

Northeast Lakeview College
Universal City, TX

Skills

  • Data analysis
  • Team collaboration
  • Customer service
  • Project management
  • Employee training
  • Problem solving
  • Conflict management
  • Team building
  • Effective planning
  • Problem-solving skills
  • Budgeting and finance
  • Fraud prevention
  • Relationship building and management
  • Delegation techniques
  • Cash handling accuracy
  • Marketing
  • Goals and performance
  • File management
  • Cash handling
  • Refunds processing
  • Workflow management
  • Staff management
  • Team supervision
  • Complaint resolution
  • Time management
  • Financial management
  • Strategic planning
  • Documentation and control
  • Administration and operations
  • Training and mentoring

Certification

  • CPR certified 07/2021
  • Phlebotomy certification 12/2020. Successfully completed 30 venipuncture sticks and 10 capillary sticks. #X9D2D4D8

References

References available upon request.

Timeline

Front End Team Lead

Walmart
06.2022 - Current

Money Center Associate

Walmart
01.2021 - 06.2022

Cashier

H-E-B plus
08.2019 - 05.2021

Biology

Northeast Lakeview College

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