Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julianna Morales

Houston,TX

Summary

I have good interpersonal skills, an excellent team worker willing to learn and develop new skills. Reliable and dependable, often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done to develop opportunities.

Overview

3
3
years of professional experience

Work History

SPED Teacher Assistant

YesPrep North Central Elementary
02.2024 - 08.2024
  • Increased student engagement by incorporating hands-on activities and real-world examples in lesson plans.
  • Partnered with parents and guardians to develop strategies for supporting their child''s learning at home, enhancing overall student success.
  • Improved student reading comprehension and fluency through targeted interventions and small group instruction.
  • Led activities that developed students' physical, emotional, and social growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Redirected students using Positive Behavior Support (PBS).

Customer Service

Jed’s Hardware
10.2021 - 01.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
  • Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Jed’s Hardware
10.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Sales Associate

Rue 21
10.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Fast Food Worker

Domino's Pizza
03.2022 - 07.2022
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

MacArthur High School
Houston, Tx

Certificate - Education

Lone Star College
Houston, TX

Skills

  • Positive Reinforcement
  • Functional Behavior Assessment
  • Progress Monitoring
  • Motor Skills Development
  • Child Development
  • Parent Communication
  • Elementary Education
  • Special Education
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Customer Engagement
  • Customer Relationship Management
  • Client Engagement
  • Customer Assistance
  • Customer Service
  • Customer Support
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

SPED Teacher Assistant

YesPrep North Central Elementary
02.2024 - 08.2024

Sales Associate

Rue 21
10.2022 - 11.2022

Fast Food Worker

Domino's Pizza
03.2022 - 07.2022

Customer Service

Jed’s Hardware
10.2021 - 01.2023

Cashier

Jed’s Hardware
10.2021 - 01.2023

MacArthur High School

Certificate - Education

Lone Star College

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Julianna Morales