Julianna Ocnean-Sanchez
Boston,MA
Summary
Compassionate professional with background in social and human services, hospitality and retail, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
6
6
years of professional experience
Work History
Recovery Support Worker
Baycove
Boston, MA
03.2024 - Current
- Referred patients for community support outside of treatment and medical providers.
- Coordinated discharge planning for successful transition into aftercare services.
- Communicated with external organizations, social workers and others regarding patient's benefits and resources.
- Assisted clients in developing and maintaining recovery plans.
Recovery Support Worker
Volunteers of America Northern New England
Boston, MA
03.2023 - 03.2023
- Coordinated with other departments to ensure a comprehensive approach to account management.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and treatments in accordance with physician orders.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
Beauty Advisor
Sephora
Chestnut Hill, Massachusetts
09.2022 - 03.2023
- Attended product training sessions to stay updated on new products and trends in the industry.
- Recommended, selected and located merchandise based on customer desires.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Waitress
The Midway
Dedham, Massachusetts
09.2021 - 09.2022
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared checks accurately and processed payments promptly.
Cashier
Target
Westwood, MA
04.2021 - 09.2021
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Built and maintained productive relationships with employees.
Cashier
Shaws Market
Boston, MA
09.2020 - 04.2021
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
Pool Attendant
The Frog Pond
Boston, MA
09.2018 - 09.2020
- Coordinated with maintenance staff on repairs and upkeep of pool facilities.
- Maintained a friendly and welcoming environment for all pool users.
- Logged daily activities, incidents, and maintenance issues in compliance with company policies.
- Managed crowd control during peak hours to prevent overcrowding in the pool area.
Education
High School Diploma -
Boston Latin Academy
Boston, MA05-2022
Skills
- Multicultural competence
- Mental health awareness
- Relapse prevention
- Patience under pressure
- Time management
- Multitasking
- Crisis intervention and deescalation
- Boundaries establishment
Timeline
Recovery Support Worker
Baycove
03.2024 - Current
Recovery Support Worker
Volunteers of America Northern New England
03.2023 - 03.2023
Beauty Advisor
Sephora
09.2022 - 03.2023
Waitress
The Midway
09.2021 - 09.2022
Cashier
Target
04.2021 - 09.2021
Cashier
Shaws Market
09.2020 - 04.2021
Pool Attendant
The Frog Pond
09.2018 - 09.2020
High School Diploma -
Boston Latin Academy