Summary
Work History
Education
Skills
Affiliations
Websites
Awards and Achievements
Timeline
Volunteer
Julianna Penn

Julianna Penn

Missouri City,TX

Summary

Tech industry professional with expertise in data analysis, software testing, and QA. Actively involved in Women Who Code and Girls Who Code organizations. Lifelong learner and versatile team member with strong communication skills. Recognized for cross-industry quality assurance expertise, content writing, and transferable skills.

Work History

Data Analyst & B2B Sales Lead & Business Developer

Dow Blue LLC
  • Multi-Business Model (Conglomerate)-Start-Up
  • Data Analytics performed to evaluate the effectiveness of various content writing of client websites, client telephone scripts for B2B and B2C interactions as well as the effectiveness of marketing, for the sake of budget efficacy, prioritizing brand awareness, and overall business development and growth.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Multi-Job Title responsibilities
  • Assisted in working closely with the Software Engineering Dept. for Data Analysis Cycle, maintenance, and re-engineering, as needed.
  • Data visualization and Excel were utilized, as needed, for content writing and feasibility reports, and for communicating with business clientele.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Content Acquisition
  • Develop own leads/Business Development
  • Lead business development campaigns
  • Worked on various projects
  • Created scripts for cold calling emails and mailers
  • Marketing Strategies
  • Data Analytics
  • Multi business model
  • Worked w/various industries
  • Email campaigns
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Worked with sales team during sales process and assisted with business requirement gathering.
  • Presented sales training methods, techniques and ideas to sales staff.
  • Developed sales pipeline and forecast revenue by following sales process and managing opportunities

Team Leader: Manager_Customer Service & Sales Specialist & Technical Support Escalation Specialist

JP Morgan Chase
  • Company Overview: Contact Ctr
  • Led or managed up to 3 teams, as needed/ managed over 60 people
  • Quality Assurance Award
  • Team Leader Award
  • Recognition for Upselling and Customer retention, for both high profile clients and average clientele
  • JP Morgan Chase Leadership Program
  • Branch Support
  • Chase Private Client
  • Technical Support for Site, App and Chase Instant Pay
  • Contact Ctr
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.

Medical Claims Examiner & Adjuster

Sutherland Global Healthcare Solution
  • Allocated funds
  • Evaluate high dollar claims
  • Added and removed hold codes
  • Highly detailed oriented position
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.

Senior Pharmacy Tech & Customer Service Specialist

Eckerd Drugs Store
  • Took on the role of an Inventory Drug Clerk and Customer Service Specialist, where I honed my skills to perform Senior Pharmacy Tech duties with minimal or no supervision in under a year.
  • Management appreciated my hard work and recognized me for being a dedicated, quick learner in QA.
  • Performed tasks with high precision and accuracy
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Associate of Arts -

Houston Community College
Houston, TX

Bachelor of Professional Studies -

University of Mary Hardin Baylor

MBA - Master of Business Administration

University of Arizona Global Campus
3/4 Complete

Skills

  • Problem Solving
  • Fast Learner
  • Business Development
  • Team Building
  • Data Analytics
  • Business Administration
  • Networking & Sales
  • Software Testing
  • First Contact Revolution
  • Web Development
  • Salesforce
  • Building Websites
  • Generating Leads
  • Software Sales

Affiliations

  • Women Who Code, Girl's Who Code Organization
  • RCV Software Testing Academy-Self Paced Free
  • Software Engineering Prep Course for App Academy
  • Tech Sales Prep Course for Vendition Academy
  • HTML CSS3 React Javascript SQL
  • QA Engineer Education in Progress
  • Harvard University - CS50's Introduction to Computer Science through edX
  • MIT Open Learning - Math as it relates to computer programming
  • Brillant.org-Python and Overall Full Stack and Overall Programming from Beginner to Advance Courses Offered 5 Levels and 8 Extensive Courses / Also Data Science and Analystics Offered via Brillant.Org
  • Course Careers-Software Programming
  • Course Careers-Data Analytics

Awards and Achievements

  • Dow Blue: Quality Assurance Award
  • Dow Blue: Employee Appreciation Award
  • Team Leader Award: JP Morgan Chase
  • JP Morgan Chase: Leadership Program
  • JP Morgan Chase: Quality Assurance Award
  • Team Leader Award- ACS Affiliated Computer Services: Now XEROX Company
  • Wow-Call Quality Champion Award- ACS Affiliated Computer Services: XEROX Company
  • Most Valued Employee Award Home Health Care Providers

Timeline

Data Analyst & B2B Sales Lead & Business Developer

Dow Blue LLC

Team Leader: Manager_Customer Service & Sales Specialist & Technical Support Escalation Specialist

JP Morgan Chase

Medical Claims Examiner & Adjuster

Sutherland Global Healthcare Solution

Senior Pharmacy Tech & Customer Service Specialist

Eckerd Drugs Store

Associate of Arts -

Houston Community College

Bachelor of Professional Studies -

University of Mary Hardin Baylor

MBA - Master of Business Administration

University of Arizona Global Campus
Julianna Penn