Julianna Popovici
Huntersville,NC
Summary
Efficient server thriving in fast-paced environments, delivering exceptional customer service. Demonstrated expertise in order accuracy and effective communication, enhancing guest experiences and satisfaction while managing multiple tasks with precision.
Overview
5
5
years of professional experience
Work History
Server
5th Street Hardware Restaurant and Taproom
Greenville, NC
08.2024 - Current
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Delivered excellent customer service, fostering a welcoming atmosphere for all guests.
- Provided exceptional service to high volume of daily customers.
- Guided guests with menu selections and beverage pairings to enhance their dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely food delivery.
- Ensured cleanliness and organization of dining and service areas to enhance guest experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed cash handling and balanced registers at the end of shifts.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Take-Out Server
Outback Steakhouse
Concord, NC
08.2022 - 01.2024
- Verified accuracy of order upon pick up or delivery.
- Informed customers when orders were ready for pickup or delivery, ensuring timely service.
- Received payment for take-out orders and processed credit card transactions correctly.
- Provided quality customer service throughout all interactions with guests.
- Assisted other servers in setting up catering trays for large parties or events.
- Greeted customers in a friendly manner and provided menus.
- Entered take-out orders accurately into restaurant point of sale system, minimizing errors.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Performed cashier duties such as taking payments, counting money, and making change.
- Guided customers through menu options, addressed inquiries, and provided recommendations to enhance dining experience.
Hostess
Outback Steakhouse
Concord, NC
08.2021 - 08.2022
- Demonstrated strong interpersonal skills when interacting with customers.
- Prepared restaurant for opening and closing shifts, ensuring smooth operations.
- Verified reservations and wait times with customers.
- Monitored dining room activity to ensure compliance with health regulations.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided menus to customers and answered questions regarding menu items.
- Greeted guests upon arrival and escorted them to their tables.
- Resolved any customer complaints or issues quickly and professionally.
- Engaged in friendly conversation with guests to create an enjoyable atmosphere.
- Assisted servers in bussing tables during busy periods.
Education
High School Diploma -
Cox Mill High School
Concord, NC05-2023
Working Towards Bachelor's - Nursing
East Carolina University
Greenville, NC05-2026
Skills
- Basic Housekeeping
- Menu knowledge
- Order Accuracy
- Order Processing
- Food Packaging
- Food Plating
- Phone Etiquette
- Customer Service
- Quick Learner
- Point of sale systems
- Food presentation
- Guest Relations Management
- Reliability
Affiliations
- I played soccer for 10 years, which taught me valuable life lessons that I still implement every day. I learned the value of teamwork and comraderies, and how working together to achieve a goal sets the foundation of a strong team. I know what it means to be committed to a purpose, and am keen on constantly bettering myself if it means my team can function more efficiently. Soccer isn't just about scoring goals and winning games. It's also about friendship, dedication, respect and love for the sport. Much like life, where in many environments these characteristics are the backbone of a great workplace.
- I am in nursing school and am graduating in May 2027. Nursing school has taught me valuable lessons, with some notable ones being collaboration, proficient skills and nursing knowledge, patient satisfaction, and truly caring for other people. Nursing has helped me grow as an individual and has enhanced my confidence in taking care of people. I am grateful to be able to show my support, dedication, and commitment to others.
Timeline
Server
5th Street Hardware Restaurant and Taproom
08.2024 - Current
Take-Out Server
Outback Steakhouse
08.2022 - 01.2024
Hostess
Outback Steakhouse
08.2021 - 08.2022
High School Diploma -
Cox Mill High School
Working Towards Bachelor's - Nursing
East Carolina University