Julianna Pucino
Clyde
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Music Teacher, Choral Director, Theater Director
Syracuse City School District
08.2022 - Current
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Fostered creativity by encouraging improvisation, composition, and arrangement within the classroom setting.
- Contributed to school-wide events such as musicals or talent shows by providing expertise in rehearsals and performances.
- Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Developed individualized lesson plans for diverse students, resulting in increased motivation and progress.
Customer Success Manager
Lavner Education
06.2022 - 08.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Instructional Technology Specialist
St. Rose Of Lima School
09.2015 - 06.2022
- Evaluated current classroom technologies and developed plans for their modernization, ensuring access to cutting-edge tools for faculty and students alike.
- Assisted teachers in integrating technology into their curriculum, leading to improved instructional delivery methods.
- Managed online learning platforms to streamline communication between students, teachers, and parents, fostering a collaborative educational environment.
- Trained faculty members on using interactive whiteboards effectively during lessons, enhancing visual presentations of course content.
- Developed and implemented professional development workshops for staff on emerging technologies, contributing to a more tech-savvy workforce.
- Coordinated with administrators to allocate budgets for acquiring new technological equipment/resources that improved the overall quality of instruction.
- Developed instructional strategies that incorporated technology to cater to diverse learning styles and needs, promoting inclusive teaching practices.
- Designed engaging multimedia presentations combining text, images, audio, video clips for various subjects, diversifying teaching approaches.
- Provided technical support to resolve hardware and software issues for faculty members, minimizing downtime and disruptions in teaching.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NYBachelor of Arts - Music Education
Long Island University
Greenvale, NY12.2014
Skills
- Audio Editing
- Program Development
- Curriculum Design
- Performance Management
- Documentation
- Microsoft Office
- Customer Account Management
- Client Relations
- Proficient in Zendesk, Slack, Salesforce
- Staff mentoring & leadership
- E-learning development
- Certified Google Educator Level 1
Affiliations
- NYSSMA (New York State School Music Association)
- NAfME (National Association for Music Educators)
- OCMEA (Onondaga County Music Educators Association)
- Tri-M Music Honors Society
Certification
- Certified NYS Educator (Initial)
- Certified NYS Teaching Assistant
- Certified Google Educator, Level 1
Timeline
Music Teacher, Choral Director, Theater Director
Syracuse City School District
08.2022 - Current
Customer Success Manager
Lavner Education
06.2022 - 08.2023
Instructional Technology Specialist
St. Rose Of Lima School
09.2015 - 06.2022
High School Diploma -
Cicero-North Syracuse High School
Bachelor of Arts - Music Education
Long Island University