Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Julianna Riley

Julianna Riley

Liberty Lake,WA

Summary

Dynamic Licensed Manicurist with a proven track record of enhancing client satisfaction and retention at Self Employed Web through innovative nail art designs and exceptional hygiene practices. Mastered acrylic application and client consultations, contributing to a vibrant salon atmosphere and a loyal customer base. Excelled in team collaboration and effective communication, ensuring seamless service delivery.

Overview

24
24
years of professional experience

Work History

Licensed Manicurist

Self Employed Web
10.1997 - 01.2018
  • Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
  • Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
  • Performed intricate nail art designs to exceed client expectations and showcase creative skills.
  • Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
  • Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
  • Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
  • Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
  • Improved customer retention through personalized consultations and tailored treatment plans.
  • Invested in high-quality tools and sanitizing equipment which led to increased client confidence in salon hygiene standards.
  • Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
  • Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
  • Developed lasting relationships with clients by offering attentive service and genuine conversation.
  • Collaborated with salon team members for seamless appointment scheduling and service coordination.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Cleaned and sanitized tools and equipment before each client.
  • Designed creative nail art designs and patterns.
  • Performed detailed trimming, filing and other nail services.
  • Offered personalized services according to needs and preferences.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Grew repeat client base through effective marketing and customer service.
  • Administered polishes, creams and cuticle oils.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Provided clients with advice and education on best nail care practices.

Mail Handler

Merck Medco
08.1998 - 12.1998
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
  • Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
  • Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
  • Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
  • Maintained clean and organized mail room to promote safety and efficiency.

Kitchen Assistant

Camlu Retirement Home
09.1993 - 08.1994
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
  • Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
  • Transported food items from storage areas to kitchen for prepping.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Education

Manicuring License - Cosmetology

American Pacific
Spokane, WA

Skills

  • Nail extensions
  • Gel application
  • French manicure
  • Client consultation
  • UV gel system
  • Acrylic application
  • Sanitation protocols
  • Manicure techniques
  • Hand massage techniques
  • Appointment scheduling
  • Electric filing
  • Sculptured nails
  • Acrylic nail application master
  • Paraffin treatments
  • Waterless manicure
  • Cuticle care
  • Polish application
  • Nail shaping
  • Nail artistry
  • Customer service
  • Problem-solving skills
  • Time management
  • Nail art techniques
  • Acrylic nails
  • Team collaboration
  • Verbal and written communication
  • Nail preparation
  • Relationship building
  • Hand massage
  • Hygiene practices
  • Appointment management
  • Nail polish application
  • Schedule maintenance
  • Sterilization procedures

Timeline

Mail Handler

Merck Medco
08.1998 - 12.1998

Licensed Manicurist

Self Employed Web
10.1997 - 01.2018

Kitchen Assistant

Camlu Retirement Home
09.1993 - 08.1994

Manicuring License - Cosmetology

American Pacific
Julianna Riley