Julianna Riley
Liberty Lake,WA
Summary
Dynamic Licensed Manicurist with a proven track record of enhancing client satisfaction and retention at Self Employed Web through innovative nail art designs and exceptional hygiene practices. Mastered acrylic application and client consultations, contributing to a vibrant salon atmosphere and a loyal customer base. Excelled in team collaboration and effective communication, ensuring seamless service delivery.
Overview
24
24
years of professional experience
Work History
Licensed Manicurist
Self Employed Web
Spokane Valley, WA
10.1997 - 01.2018
- Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
- Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
- Performed intricate nail art designs to exceed client expectations and showcase creative skills.
- Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
- Improved customer retention through personalized consultations and tailored treatment plans.
- Invested in high-quality tools and sanitizing equipment which led to increased client confidence in salon hygiene standards.
- Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Collaborated with salon team members for seamless appointment scheduling and service coordination.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Cleaned and sanitized tools and equipment before each client.
- Designed creative nail art designs and patterns.
- Performed detailed trimming, filing and other nail services.
- Offered personalized services according to needs and preferences.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Assisted customers in selecting and applying appropriate nail colors.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Grew repeat client base through effective marketing and customer service.
- Administered polishes, creams and cuticle oils.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Provided clients with advice and education on best nail care practices.
Mail Handler
Merck Medco
Liberty Lake, WA
08.1998 - 12.1998
- Labeled, weighed and processed mail and packages for efficient distribution.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
- Maintained clean and organized mail room to promote safety and efficiency.
Kitchen Assistant
Camlu Retirement Home
Spokane Valley, WA
09.1993 - 08.1994
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
Manicuring License - Cosmetology
American Pacific
Spokane, WASkills
- Nail extensions
- Gel application
- French manicure
- Client consultation
- UV gel system
- Acrylic application
- Sanitation protocols
- Manicure techniques
- Hand massage techniques
- Appointment scheduling
- Electric filing
- Sculptured nails
- Acrylic nail application master
- Paraffin treatments
- Waterless manicure
- Cuticle care
- Polish application
- Nail shaping
- Nail artistry
- Customer service
- Problem-solving skills
- Time management
- Nail art techniques
- Acrylic nails
- Team collaboration
- Verbal and written communication
- Nail preparation
- Relationship building
- Hand massage
- Hygiene practices
- Appointment management
- Nail polish application
- Schedule maintenance
- Sterilization procedures
Timeline
Mail Handler
Merck Medco
08.1998 - 12.1998
Licensed Manicurist
Self Employed Web
10.1997 - 01.2018
Kitchen Assistant
Camlu Retirement Home
09.1993 - 08.1994
Manicuring License - Cosmetology
American Pacific