Julianna Roblero
Homestead
Summary
Proven team player with a track record of enhancing customer experiences at Texas Roadhouse, adept in multitasking and customer service. Excelled in roles from Bartender to Head Hostess, demonstrating strong cash handling and team coordination skills. Trained staff, improved service efficiency, and ensured seamless event management, embodying reliability and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Texas Roadhouse
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Texas Roadhouse
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Hostess
Texas Roadhouse
09.2021 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma -
South Dade Senior High
Homestead06-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bartender
Texas Roadhouse
07.2024 - Current
Server
Texas Roadhouse
09.2022 - Current
Head Hostess
Texas Roadhouse
09.2021 - Current
High School Diploma -
South Dade Senior High