Julianna Russell
O'Brien
Summary
Dynamic manager with a proven track record at Pizza Hut, excelling in task delegation and inventory management. Spearheaded cost-saving initiatives that enhanced operational efficiency, while fostering a high-performing team environment. Adept at resolving conflicts and training employees, ensuring exceptional customer service and quality assurance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty
Pizza Hut
Live Oak
09.2023 - 05.2024
- Delegated tasks among team members according to their strengths and abilities.
- Performed administrative tasks such as filing documents or preparing reports.
- Reviewed daily sales reports to identify areas of improvement.
- Provided guidance and support to team members when needed.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Maintained inventory levels by ordering supplies as needed.
- Resolved customer complaints in a professional manner.
- Handled employee relations issues such as disciplinary action or terminations.
- Created schedules for staff members according to business needs.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Audited cash registers at the end of each shift for accuracy.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Promoted products and services offered by the company through various media channels.
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to employees and monitored progress of projects.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Conducted regular team meetings to discuss operational issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
Manager on Duty
Pizza Hut
Orlando
08.2022 - 08.2023
- Delegated tasks among team members according to their strengths and abilities.
- Performed administrative tasks such as filing documents or preparing reports.
- Reviewed daily sales reports to identify areas of improvement.
- Provided guidance and support to team members when needed.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Maintained inventory levels by ordering supplies as needed.
- Resolved customer complaints in a professional manner.
- Handled employee relations issues such as disciplinary action or terminations.
- Created schedules for staff members according to business needs.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Investigated incidents reported by customers or staff members.
- Audited cash registers at the end of each shift for accuracy.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Promoted products and services offered by the company through various media channels.
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to employees and monitored progress of projects.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Conducted regular team meetings to discuss operational issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Trained new employees on company policies, job duties, and performance expectations.
Team Member
Pizza Hut
Poinciana
09.2019 - 08.2022
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Maintained positive working relationship with fellow staff and management.
Education
Ridge Community High School
Davenport, FLSkills
- Task delegation
- Inventory management
- Sales analysis
- Customer service
- Cost-saving initiatives
- Employee training
- Quality assurance
- Performance monitoring
- Conflict resolution
- Problem solving
- Operational efficiency
- Team building
Certification
- Food safety certification
References
References available upon request.
Timeline
Manager on Duty
Pizza Hut
09.2023 - 05.2024
Manager on Duty
Pizza Hut
08.2022 - 08.2023
Team Member
Pizza Hut
09.2019 - 08.2022
Ridge Community High School
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