Julianna Sweets
Winter Garden,FL
Overview
4
4
years of professional experience
Education
Bachelor of Arts - Human Resource Management
Southern New Hampshire University
Hooksett, NH 11.2024 - Current
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH03.2023
Work History
Custodian
Walt Disney World Resort
06.2023 - Current
- Anticipated Guests needs professionally and expediently, upholding Disney's commitment to excellent service standards.
- Demonstrated the Five Keys by focusing on Safety by protocols and safe use of protective gear to prevent injury to self and others.
- Assisted in creating magical moments for Guests through engaging interactions and personalized attention.
- Collaborated with Cast Members to maintain cleanliness and organization of various areas within the park.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Substitute Teacher
Gwinnett County Public Schools Foundation
10.2022 - 05.2023
- Follow lesson plans provided by the absent teacher, ensuring continuity of instruction.
- Manage classroom behavior and maintain a positive learning environment.
- Encourage student participation and facilitate class discussions.
- Provide feedback to the absent teacher regarding the day's activities and any notable events or student achievements.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Server
Friends American Grill
03.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
Customer service
Quick learner
Dependable and reliable
Team collaboration
Adaptability and flexibility
Client relationships
Strong academic record
Strong work ethic
Timeline
Bachelor of Arts - Human Resource Management
Southern New Hampshire University
11.2024 - Current
Custodian
Walt Disney World Resort
06.2023 - Current
Substitute Teacher
Gwinnett County Public Schools Foundation
10.2022 - 05.2023
Server
Friends American Grill
03.2021 - 08.2022
Associate of Arts - Liberal Arts
Southern New Hampshire University