Hi, I’m
Julianna Trembley
Rancho Santa Margarita,CA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Overview
5
years of professional experience
Work History
Keith Gordon Plumbing Orange, CA
Office Administrator Coordinator/Dispatcher
05.2020 - Current
Job overview
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Doubtless ProductionsLos Angeles, CA
Social Media Assistant
01.2023 - Current
Job overview
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Encouraged audience engagement and shared information about product launches and current promotions.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Designed targeted email marketing campaigns to reach desired audience.
Plumbing Solutions LLCRancho Santa Margarita, CA
Dispatcher
01.2022 - 09.2022
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Pelican Hill ResortNewport Coast, CA
Reservations Sales Specialist
09.2018 - 03.2020
Job overview
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Handled reservations and answered questions from interested patrons for busy 128 Villas along with 204 Bungalow rooms.
Education
Yorba Linda High SchoolYorba Linda, CA
High School Diploma
06.2013
Skills
- Customer Experience
- Sales Expertise
- Social Media Management
- Quality Control Policies
- Night Auditing
- Payment Processing
- Reservation Coordination
- Telephone Reservations
- Mail Systems
- Direct Deposit Processing
- Filing
- Biweekly Payroll Management
- Calendar management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Assistant
Doubtless Productions
01.2023 - Current
Dispatcher
Plumbing Solutions LLC
01.2022 - 09.2022
Office Administrator Coordinator/Dispatcher
Keith Gordon Plumbing
05.2020 - Current
Reservations Sales Specialist
Pelican Hill Resort
09.2018 - 03.2020
Yorba Linda High School
High School Diploma
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