Julianna Wheeler
Jacksonville
Summary
Human Resources professional with 3+ years of progressive experience in a regulated financial environment, advancing from Teller I to Head Teller (Supervisor). Experienced in onboarding, training, interviewing, compliance audits, employee support, and operational controls. Seeking a Human Resources role in a growing organization.
Overview
4
4
years of professional experience
Work History
Head Teller (Supervisor)
CAMPUS USA CREDIT UNION
03.2025 - 11.2025
- - Lead onboarding and training for new hires, including job shadowing and process guidance.
- - Assisted with employee performance reviews, including evaluating performance trends, providing coaching feedback, and supporting development discussions.
- - Conduct interviews and support hiring decisions for teller roles.
- - Maintain internal controls, complete audits, and ensure regulatory compliance.
- - Serve as escalation point for employee and operational issues.
Teller III (Supervisor)
CAMPUS USA CREDIT UNION
09.2023 - 02.2025
- Enhanced branch performance by training and mentoring new hires in operational procedures.
- Supported daily operations by providing guidance and expertise to new staff members.
- Assisted with audits, ensuring compliance with regulatory standards and organizational policies.
- Coordinated scheduling to optimize staff coverage and enhance customer service efficiency.
- Managed ATM and vault balancing, maintaining accurate financial records and minimizing discrepancies.
Teller I
CAMPUS USA CREDIT UNION
08.2021 - 09.2023
- Ensured accurate transaction processing, contributing to operational efficiency and customer satisfaction.
- Maintained strict confidentiality during all transactions, safeguarding sensitive member information.
- Provided timely assistance to members, effectively resolving service-related issues and inquiries.
- Collaborated with team members to enhance service support processes, improving overall member experience.
- Educated members on available services, fostering a deeper understanding of financial products.
Education
Bachelor of Applied Science - Organizational Management (Human Resources)
Santa Fe College
Gainesville, FL12-2025
Associate Degree -
Florida Gateway College
Lake City, FL12-2021
Skills
- Microsoft Word, Excel
- Performance Feedback & Reviews
- Audit & Reporting Documentation
- Confidentiality & Data Privacy
- Operational efficiency
- Interviewing & Hiring Support
CORE COMPETENCIES
- Onboarding & Training
- Employee Relations Support
- Interviewing & Hiring Support
- HR Administration
- Compliance & Internal Controls
- Audit Readiness
- Confidentiality
- Process Improvement
Timeline
Head Teller (Supervisor)
CAMPUS USA CREDIT UNION
03.2025 - 11.2025
Teller III (Supervisor)
CAMPUS USA CREDIT UNION
09.2023 - 02.2025
Teller I
CAMPUS USA CREDIT UNION
08.2021 - 09.2023
Bachelor of Applied Science - Organizational Management (Human Resources)
Santa Fe College
Associate Degree -
Florida Gateway College