Julianna Wilke
Surprise,AZ
Summary
Ability to prioritize deadlines and utilize time management when multi-tasking Strong work ethics, professional demeanor, ability to work autonomously and apply initiative 20+ years of experience in underwriting, quality customer service, investigative research, problem resolution, and administrative assistance Eager to learn new technology, software, and incorporate that information into the work flow Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle commercial claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with insurance brokers to gain details for processing claims.
Overview
22
22
years of professional experience
Work History
Associate Claims Examiner
Hiscox Insurance
06.2018 - Current
- Currently working in the Claims Department as an Associate Claims Examiner
- This position involves adjusting and resolving General Liability Third Party claims which are an easy to moderate level
- Losses are assigned on a daily basis and need to be processed in both Mustang and CMS
- Those in Mustang are converted from an incident to a claim and then Risk Codes are assigned in both systems
- Set reserves, review claim documentation, and make contact with both the insured and claimant within the time limit that is set
- Process and profile all information received including any documentation, notes, and/or correspondence that is received
- Draft correspondence letters which include requesting more information if needed, coverage and/or declinations letters to both insured and claimant regarding the loss
- Apply critical thinking and investigate to assure that there are no fraudulent acts or emerging exposures
- Negotiate settlement of claims when possible
- Work with outside vendors where needed in order to continue with the claim process
- Address issues at the Roundtable to get additional opinions and insight if needed regarding the best way to process the claim
- Commitment to professional development through training courses in Success Factory
- I am a licensed claims adjuster and continue to keep up on my continuing education
- Co-Hosted Employee Engagement where we gathered information that the employees feel are an issue pertaining to Mustang and CMS
- Prior to Claims, I was on the Intake Team and later the Binds Team in Operations.
Supervisor, Underwriter, Customer Service Representative, and Administrator
Crop Assurance
10.2001 - 01.2019
- Executive support for research and problem solving with bi-annual training on compliance updates
- Responsible for preparing, distributing, processing reports, quotes, policies and doing research on time sensitive material with minimal supervision
- Manage over 274 accounts; field questions, educate policy holders, and resolve issues
- Supervise data input and underwriting for all accounts, manage spreadsheets, and deliver quality customer service
- Communicate by employing excellent verbal and written correspondence with home offices and policy holders on a daily basis
- Utilize Go ToMyPC to transfer large files reducing cost of paper, streamlining office efficiency, and improving customer service
- Monitor sensitive information on all policy holders and held accountable for the confidentiality of this information by insurance companies and the Federal government.
Teller, Adopter, and Customer Service Representative
JP Morgan Chase Bank
03.2016 - 06.2018
- Motivate, educate, and influence Chase customers to adapt to new technology, i.e
- EATM, Chase mobile app, and online banking
- Provide professional customer service to fulfill all of the customer’s needs and direct customers to appropriate team members
- Ensure compliance by implementing banking regulations, balance teller drawer, knowledge of opening and closing procedures.
Education
Bookkeeping & Accounting -
DOROTHEA B. LANE
MESA, AZBachelor of Science in Business Management -
university of phoenix
PHOENIX, AZ08.2014
Skills
- Solid written & verbal communication
- Adobe Pro
- Teamwork
- Conflict Resolution
- Leadership
- Time Management
- MS Office – Word, Excel, Power Point
- Self-motivation
- Claims Processing
- Insurance Policy Coverage Knowledge
- Coverage Assessments
- Data Analysis
- All States Claims Adjuster License
Designations
LUTCF – Life Underwriter Training Council Fellow
Timeline
Associate Claims Examiner
Hiscox Insurance
06.2018 - Current
Teller, Adopter, and Customer Service Representative
JP Morgan Chase Bank
03.2016 - 06.2018
Supervisor, Underwriter, Customer Service Representative, and Administrator
Crop Assurance
10.2001 - 01.2019
Bookkeeping & Accounting -
DOROTHEA B. LANE
Bachelor of Science in Business Management -
university of phoenix
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