Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julianna Zepeda

Phoenix,AZ

Summary

I love working, I am very talkitive and like to help out other people. I work fast-paced and I am a fast learner. Store organization is key and maintaining a safe and clean environment is always the best way to start.

Overview

4
4
years of professional experience

Work History

Packing, Shipping, and Receiving Assembler

Bookdrop
Phoenix, AZ
07.2023 - 01.2025
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Listing books and conditioning.
  • I helped with Amazon fulfillment for a while.
  • We worked as a team to get through all orders that would come in in one day.
  • Making sure customers are receiving the right product ordered.
  • Canceling orders if we had no inventory.

Sales Associate

American Eagle Outfitters
Glendale, AZ
06.2022 - 01.2024
  • Working at American Eagle was a very social job; we had to communicate with customers to help find exactly what they were looking for, assist them with credit card applications, and maintain knowledge of promotions and ongoing sales.
  • We had to make sure we were providing accurate information with the products we sold, memorizing fabrics, colors, sizes, and prices.
  • Maintaining a clean store, sweeping every morning, and cleaning windows and doors for a more presentable look work together to run go-backs, taking online orders if something wasn't in stock at our store, or calling other stores to try and get a hold of the item that customers were needing.
  • Cashiering was a main role for my position; being bilingual helped, and that's why they would mainly always keep me as their greeter.
  • During holiday times, I would always pick up shifts from other call-offs because I wanted our store to always have a good outcome and not have customers struggling. I tried to help as much as I could.

Sales

Metro by T-Mobile
Phoenix, AZ
03.2021 - 10.2022
  • Recommending offers to customers, helping them with payments, selling home internet, and reaching for our daily sales goals.
  • Compared to the phone lines we had to offer, helping them get the right technology.
  • Taking in-store payments.
  • Working for Metro, they also gave me keys to multiple stores since I was closing and opening various locations.
  • Training new peers to catch on to sales, what's good to offer, and always selling to the customers' convenience.

PT Key Holder

Melrose Family Fashion
Phoenix, AZ
10.2020 - 01.2021
  • This job initiated with me being a sales associate, working to maintain a clean environment, assisting customers, doing freight work, cashiering, running go-backs, etc.
  • Four months into this job, I got promoted to a temporary part-time key holder. They trained me how to handle bank drops, bank slips, bank runs, to get change for our store, receive freight, work on time sheets, manage time punches, attend corporate visits, and communicate with customers when they needed help. After working for this position, they offered me permanent part-time management. Another very important role in this job was making sure we had the correct team working for us, scheduling the right amount of staff to ensure we had coverage during peak hours.
  • Provided customer service, including merchandising and restocking shelves.
  • Coached staff on strategies to enhance performance, improve customer relations, and try to hit our daily goals.

Education

Trevor G Browne High School
Phoenix, AZ

Skills

  • Efficient packing techniques
  • Picking and packing
  • Packing speed
  • Packing proficiency
  • Packing and labeling
  • Gift card handling
  • Refund handling
  • ID verification
  • Money handling
  • Fraud prevention awareness
  • Currency counting
  • Refunds and exchanges
  • Cash register systems
  • Order taking
  • Credit and cash transactions
  • Customer service
  • Staff training
  • Cash management
  • Receipt handling
  • Workplace safety
  • Alarm systems
  • Sales proficiency
  • Bank deposits
  • Employee scheduling
  • Team building
  • Drawer counting
  • Opening and closing coordination

Languages

English
Professional
Spanish
Professional

Timeline

Packing, Shipping, and Receiving Assembler

Bookdrop
07.2023 - 01.2025

Sales Associate

American Eagle Outfitters
06.2022 - 01.2024

Sales

Metro by T-Mobile
03.2021 - 10.2022

PT Key Holder

Melrose Family Fashion
10.2020 - 01.2021

Trevor G Browne High School

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Julianna Zepeda