Julianna Arce
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Operational Leader
Express, Inc.
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Leader
Express Factory Outlet
06.2019 - 07.2022
- Increased customer engagement to drive interest and boost sales opportunities.
- Achieved sales metrics consistently by creating goals based on available sales data.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
Fashion Consultant
A'GACI
08.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Server
Boston Market
06.2017 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped train new servers
Education
No Degree - Marketing
Florida International University
Miami, FL05.2026
Associate of Arts - Business Marketing
Broward College
Fort Lauderdale, FL06.2022
High School Diploma -
South Plantation High School
Plantation, FL06.2019
Skills
- Customer Service
- Staff Training
- Talent Recruitment and Development
- Merchandising
- Product Standards
- Shrinkage Prevention
- Stockroom Upkeep
- Shipment Processing
- Upkeep of store policies and procedures
- Multitasking Strengths
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager/Operational Leader
Express, Inc.
07.2022 - Current
Sales Leader
Express Factory Outlet
06.2019 - 07.2022
Fashion Consultant
A'GACI
08.2018 - 05.2019
Server
Boston Market
06.2017 - 11.2017
No Degree - Marketing
Florida International University
Associate of Arts - Business Marketing
Broward College
High School Diploma -
South Plantation High School
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