Julianne Claney
Phoenix,AZ
Summary
With many years of experience as a server, cashier, food handler, salesperson, and supervised bartender, I am an enthusiastic and customer-focused professional. I am skilled in providing outstanding customer service, effectively handling several responsibilities, professionally answering client questions, and keeping work areas tidy and orderly. Recognized for having a strong work ethic, flexibility, and teamwork, I have also demonstrated the capacity to succeed in stressful work environments and maintain efficient operations during busy times. I am also very dependable and focused on achievement, committed to improving customer experiences and increasing sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Rockies
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/supervised Bartender
Grand Elk Grille
12.2022 - 08.2023
- As the initial point of contact for new visitors, I provided a welcoming atmosphere throughout the entire dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Quickly served food and drinks while paying close attention to the demands of the customers.
Server/Food Handler/Cashier
Grand Lake Chocolates
05.2021 - 08.2022
- For two years, I managed cashier operations, served ice cream, and made delicious chocolate delights while providing outstanding customer service in a busy ice cream and chocolate sweet shop
- I used product expertise to improve customer satisfaction, upsell products, and provide customized recommendations
- During peak hours, I could multitask efficiently and ensure smooth operations while working with my teammates
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier/Stock Inventory/
Ace Hardware Store
06.2020 - 08.2020
- During this experience, I gained excellent customer service skills from this position, including how to politely manage concerns, communicate clearly, and make clients feel welcome
- By precisely managing money, working as a cashier helped me develop my attention to detail, math abilities, and sense of responsibility
- I operated the cash register efficiently, processed transactions accurately, and maintained a balanced cash drawer.
- I handled returns, exchanges, and payments while providing friendly and prompt service to customers.
- I also managed inventory by restocking shelves, organizing stockrooms, and assisting with inventory counts to ensure products were readily available.
- I assisted customers with inquiries, provided product recommendations, and resolved complaints effectively, ensuring a positive shopping experience.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ12-2025
High School Diploma -
Hillcrest Lutheran Academy
Fergus Falls, MN05-2022
Skills
- Strong interpersonal and communication skills
- Excellent time management and multitasking abilities
- Exceptional customer service and teamwork skills
- Strong work ethic and determination
- Proficiency with POS systems and cash transactions
- Ability to maintain composure under stress
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- CPR/AED Certification
Languages
Russian
Limited Working
Timeline
Server
Rockies
05.2024 - Current
Server/supervised Bartender
Grand Elk Grille
12.2022 - 08.2023
Server/Food Handler/Cashier
Grand Lake Chocolates
05.2021 - 08.2022
Cashier/Stock Inventory/
Ace Hardware Store
06.2020 - 08.2020
Bachelor of Science - Forensic Psychology
Grand Canyon University
High School Diploma -
Hillcrest Lutheran Academy
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