Julianne Cusack
West Seneca,NY
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Ellicott Development. Excelled in data entry, Microsoft Office Suite, and fostering strong client relationships, significantly enhancing operational efficiency. Proven track record in mentoring staff and streamlining processes, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Ellicott Development
10.2019 - 04.2024
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Teacher's Assistant
Kiddie Korner Daycare
04.2007 - 09.2011
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Front Desk Manager
Capellosalonanddayspa
05.2015 - 05.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed front desk maintenance of client records and lab data.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
Waitress
Brick Oven Pizza an
04.2011 - 05.2016
- Maintained cleanliness and inventory of server areas to enhance operational efficiency.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Liberal Arts - Liberal Arts
Erie Community College
Buffalo, NYSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Office management
Timeline
Administrative Assistant
Ellicott Development
10.2019 - 04.2024
Front Desk Manager
Capellosalonanddayspa
05.2015 - 05.2020
Waitress
Brick Oven Pizza an
04.2011 - 05.2016
Teacher's Assistant
Kiddie Korner Daycare
04.2007 - 09.2011
Liberal Arts - Liberal Arts
Erie Community College
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