Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julianne Delay

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Starbucks Coffee Company
10.2022 - Current
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Streamlined operations to improve process efficiency.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Master Barista/Interim Manager

Target: Starbucks
04.2019 - 01.2023
  • Provided constructive feedback to workers, which improved morale and boosted efficiency resulting in Customer Service scores increasing by 60 points.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Human Resources Generalist

Self-employeed
08.2000 - 01.2019
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Facilitated criminal background check process for new hires.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Reduction of employee turnover by average of 50%.

Academic Tutor

BC Tutoring
04.2010 - 10.2018
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.

Education

Associate of Arts - Business

Southeastern Community College
West Burlington, IA

BBA - Human Resources Management

Western Illinois University
Macomb, IL

Skills

  • Team Motivation
  • Staff Training and Onboarding
  • Meeting Production Goals
  • Employee Relationships
  • Inventory and Supply Management
  • Performance Appraisal
  • Coaching and Mentoring
  • Accounts Payable and Accounts Receivable
  • Directing Team Members
  • Food Safety and Sanitation
  • Creative merchandising

Certification

Food Managers Certification

Timeline

Shift Lead Manager

Starbucks Coffee Company
10.2022 - Current

Master Barista/Interim Manager

Target: Starbucks
04.2019 - 01.2023

Academic Tutor

BC Tutoring
04.2010 - 10.2018

Human Resources Generalist

Self-employeed
08.2000 - 01.2019

Associate of Arts - Business

Southeastern Community College

BBA - Human Resources Management

Western Illinois University

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Julianne Delay