Julianne Dujka
Euless
Summary
- Polished, professional customer service rep offering:
- An unwavering commitment to excellent customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Bartender Trainer
Saltgrass Steakhouse
01.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
Aadvantage Account Specialist
American Airlines
09.2015 - 10.2021
- Generated a portion of the Company's revenue through mileage sales to our partners
- Providing great customer support by informing our members and Elite members of the many ways to earn miles that may then be used for travel and other rewards
- Helping AAdvantage members maintain their accounts and supporting the marketing efforts of the customer loyalty program
Insurance benefit Representative
Alliance Direct Marketing
04.2010 - 09.2015
- Company Overview: Kaiser Permanente
- Assist federal employees with questions and information in regards to federal healthcare through www.kp.org/federalemployees chat line
- Help prospects make informed decisions about the best healthcare plan for them Handle and prospect inquiries
- The Jackson Group Telephone surveys for CMS (Centers for Medicare and Medicaid Services) using Federal HCAHPS data collection methodology for measuring patients ' perspective on inpatient, outpatient, emergency department, home health organizations, practices and assisted living facilities
- Periodically monitor calls to verify that agents are following the general techniques and procedures while conducting HCAHPS surveys
- Successfully train agents using the HCAHPS Quality Assurance guidelines for telephone interviewing
- Kaiser Permanente
Education
High school -
Tarrant County College
Fort Worth, TXSkills
- Customer Service
- Microsoft Outlook
- Research
- Quality Assurance
- Microsoft Powerpoint
- Leadership
- Account Management
- Communication skills
- Typing
- Live chat
- Medical terminology
- Time management
- Organizational skills
Certification
Insurance License, 2014 to 2016, General Lines Insurance
Assessments
- Problem Solving, Proficient, 04/01/19, Analyzing relevant information when solving problems.
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues.
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity.
- Work style: Reliability, Proficient, 07/01/21, Tendency to be reliable, dependable, and act with integrity at work.
Timeline
Server/Bartender Trainer
Saltgrass Steakhouse
01.2023 - Current
Aadvantage Account Specialist
American Airlines
09.2015 - 10.2021
Insurance benefit Representative
Alliance Direct Marketing
04.2010 - 09.2015
High school -
Tarrant County College