Healthcare Professional
Open To Work
Julianne Gonzales-Escamilla
Tx
San Antonio,TX
Work Preference
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Open to workWork Type
Full TimePart TimeContract WorkGig WorkConsultingSeasonal WorkVolunteerLocation Preference
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San Antonio, TXOpen to relocation:
YesSummary
Licensed Texas Community Health Worker, certified Community Birth Doula, and CHW instructor (state certification pending) with 9+ years of enterprise training and healthcare account management experience across 40+ healthcare, life sciences, pharmaceutical and education clients, from K-12 districts to research universities. Regularly delivered sessions to groups of 30+, translating complex regulatory content into clear instruction for mixed-experience audiences, while managing a multi-billion-dollar portfolio, negotiating contracts, and engaging C-level stakeholders. B.A.A.S. in Health Services Administration; M.Ed. in Instructional Design and Curriculum Innovation in progress (expected 2027). Developing CHW and doula curriculum for Team Texas and the National Doula Learning Action Collaborative.
15
Years of experience
1
Language
Work History
CHW Field Experience and Instructional Development
1 Year 4 Months- Taught business acumen, professional communication, documentation practices, and plain-language writing to CHW student cohorts (1015 students, 3 sessions).
- Designed peer learning sessions focused on practical application of CHW skills; assisted with healthcare events under the guidance of the CHW program's lead faculty.
- Completed a supervised field placement (Clinical Community Health, grade A) including community needs assessments and social determinants screening.
- Assessed understanding through facilitated discussion and verbal feedback, adjusting instruction in real time to student needs.
- Participated in workshops and presentations related to projects to gain knowledge.
- Self-motivated, with a strong sense of personal responsibility.
UPS Healthcare Enterprise Account Representative
9 Years 8 Months- Delivered training to 40+ enterprise clients across multiple U.S. regions, near-daily for nine years, to audiences of 30+ in healthcare, life sciences, sports, and education settings from K-12 districts to universities
- Core CompetenciesTraining & Education: Curriculum Development • Adult Learning & Instructional Design • Large-Group Training Facilitation • Customer Training & Onboarding • Plain-Language Health Education • Mentoring • Brightspace LMSCommunity & Maternal Health: Healthcare Systems Navigation • Medicaid Enrollment & Access • Health Literacy • Social Determinants of Health • Cultural Humility & Competency • Patient & Family Advocacy • Community Outreach & Coalition Building • Grant & Technical Writing • Prenatal Education • Labor Support Techniques • Postpartum Care • Breastfeeding Support & Education • Birth Plan Development & AdvocacyBusiness & Account Management: Enterprise & Middle-Market Account Management • Quota-Carrying Sales • Territory & Book of Business Management • Contract Writing & Negotiation • C-Level Stakeholder Engagement • Multi-Site Implementation • Strategic Planning & ExecutionCompliance & Technical: Healthcare Compliance & HIPAA • Quality Control & Risk Management • Cold Chain & Biospecimen/Pharma Shipping • Salesforce (DRIVE / Einstein) • Oracle-Based Programs • Pipeline & Forecasting Analytics • Microsoft Office SuiteLanguages: English (native) • Spanish (conversational)
Account Representative, White Desk (Apple Product)
2 Years- Provided dedicated white-desk technical and account support for Apple product lines.
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Contract Account Representative, FiOS Escalations
1 Year- Handled escalation calls, primarily from business clients who had canceled services, and managed the resolution and retention process.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Master of Education (M.Ed.) - Instructional Design and Curriculum Innovation with AI Emphasis
In progress, expected 2027.
CHW Instructor Training
State certification pending.
Bachelor of Applied Arts & Sciences - Health Services Administration
Associate of Arts - Psychology
Associate of Applied Science - Community Health Worker
Licensed Community Health Worker
CHW Certificate, Northwest Vista College, 2025.
Community Birth Doula Certification
Additional certifications and training
Evidence-Based Public Health Certificate (University of Washington, 2025); CHW Continuing Education: Environmental Health & Children, Community Engagement, Communicating Risk Messages (Texas A&M Health Science Center School of Public Health, 2025); HIPAA for Doulas, 100% (happyMama, 2026); Youth & Adult Mental Health First Aid USA (2025); BLS & AED Provider (American Heart Association, 2025; renew by 2027); Stop the Bleed (American College of Surgeons, 2025); Seizure Recognition & Response (Epilepsy Alliance America / Rutgers School of Public Health, 2025).
Digital skill badges
Medical Terminology (St. Philip's College, 2025) and Collaboration (Northwest Vista College, 2024).
Skills
Coaching and counseling
Social work
Public speaking
Social media
Policy formulation
Business planning
Quality control
Board relations
Outreach programs
Program leadership
Human resources
Speechwriting
Client services
Community engagement
Budget reporting
Operations management
Business development
Fundraising
Media relations
Strategic planning
Human resources management
Program monitoring
Crisis management
Grant writing
Communications strategy
Education
Negotiation
International business
Corporate governance
Program management
Financial management
Data interpretation
Coaching and counseling
Profit and loss statements
Team leadership
training
and development
Consulting
E-commerce strategy
Relationship building
Stakeholder relations
Leadership development
Operational planning
Partnership development
Corporate social responsibility
Sales management
Compliance and regulations
Growth management
Business management
Contract management
Business administration
Marketing
Innovation and creativity
Project management
Focus group facilitation
CRM proficiency
Client acquisition
Pipeline management
Competitive analysis
Negotiation expertise
Sales coaching
Upselling strategies
Key account growth
Revenue generation
Sales presentations
Territory expansion
Coaching and counseling
CRM management
Sales analytics
Customer retention
Sales training
Pipeline development
Strategic account penetration
Salesforce proficiency
Solution selling
Influencing skills
Strategic accounts processes
Sales pipeline management
Core Competencies
Languages: English (native) Spanish (conversational)
Volunteer Experience
- CHW Training Program Developer, CHW Training Program Developer, 2026, Present, Developing evidence-based training curriculum for 100+ CHWs and doulas by end of 2027, in-person workshops, online modules, and self-paced workbooks., Created an 18-page plain-language workbook that explains provider types, NPIs, and Medicaid processes to CHWs navigating healthcare systems. Received a Certificate of Recognition from Harris County Precinct 4 (Commissioner Lesley Briones), 2026, for Team Texas site visit contributions.
- Family Health Education Provider, Family Health Education Provider, 2023, Present, Teach prenatal health, birth education, postpartum support, vaccine information, and health literacy to families from Texas and beyond, in individual and group sessions (in-person and virtual)., Adjust offerings based on community feedback about gaps in birth education.
- Volunteer Community Birth Doula, Volunteer Community Birth Doula, 20192020, 2023Present, Provide free birth and postpartum doula services to underserved San Antonio families as availability allows, including prenatal education, labor support, breastfeeding support, and birth plan advocacy, using culturally responsive, trauma-informed, family-centered care.
Community Service
- Community Health Worker Association, Member & Volunteer, 2024, Present, grant writing, project coordination, and outreach.
- Maternal Health Advocate, Maternal Health Advocate, 2024, Present, health advocacy, resource navigation, and family-centered education advancing maternal health equity.
- Women's Leadership Ambassador, Women's Leadership Ambassador, 2015, 2024, United Way Ambassador and Emerging Leadership Council (20152024): mentoring, fundraising campaigns, and volunteer coordination.
- UPS Community Service Drives, UPS Community Service Drives, 2015, 2024, organized annual Back-to-School drives for two local elementary schools; supported Fans for Project Cool, Feed the Families, and Angel Tree.
Timeline
UMEMBA Health Academy
CHW Instructor Training
07.2026 - 10.2026
CHW Field Experience and Instructional Development
Tx
06.2025 - Current
UPS Healthcare Enterprise Account Representative
Enterprise Healthcare
01.2015 - 09.2024
Account Representative, White Desk (Apple Product)
AT&T
01.2013 - 01.2015
Contract Account Representative, FiOS Escalations
Verizon
01.2012 - 01.2013
East Texas A&M University
Master of Education (M.Ed.) from Instructional Design and Curriculum Innovation with AI Emphasis
Northwest Vista College (Alamo Colleges)
Associate of Arts from Psychology
Northwest Vista College (Alamo Colleges)
Associate of Applied Science from Community Health Worker
Northwest Vista College
Licensed Community Health Worker
Community Birth Doula Certification
Additional certifications and training
Digital skill badges
East Texas A&M University
Bachelor of Applied Arts & Sciences from Health Services Administration