Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julianne Gutierrez

Mission Viejo,CA

Summary

Experienced Medical Records Specialist , Front Office Assistant and Radiology Clerk with a history at MemorialCare Medical Group, adept in enhancing customer satisfaction and streamlining administrative processes. Expert in medical terminology and radiology procedures, coupled with exceptional organizational and communication skills. Proven track at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Front Office Assistant

MemorialCare Medical Group
04.2019 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Maintained a professional and welcoming environment for patient, contributing to an overall positive experience.
  • Reviewed and updated patient information in database for accuracy.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Performs clerical duties in the Radiology and Laboratory (Ancillary Department) .Duties include Scheduling appointment, filing Radiology /Lab reports, interacting with patients receiving radiology treatments, and performing data entry into the computer system.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Supported staff members with administrative tasks, improving productivity across various departments.

Radiology Clerk

MemorialCare Medical Group
08.2000 - 04.2019
  • Enhanced patient experience by efficiently managing radiology appointment scheduling and handling their inquiries.
  • Contributed to a well-organized work environment by properly filing and cataloging radiology films for easy retrieval when needed.
  • Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
  • Facilitated effective communication between Radiology Technologist, referring physicians, and other healthcare professionals to ensure seamless coordination of patient care.
  • Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
  • Optimized storage space for physical files by implementing an efficient archiving system that facilitated quick retrieval of older records when required.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Understand the RIS and PACS environment; able to utilize with minimal assistance.
  • Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations, fostering trust between patients and the healthcare facility.
  • Performed various administrative tasks by scanning, filing, copying and faxing documents.

Education

No Degree - Medical Assistant (Front Office)

Regional Occupational Program
San Juan Capistrano, CA
06-1993

No Degree - Medical Assistant (Back Office)

Regional Occupational Program
San Juan Capistrano, CA
01-1993

No Degree - Computer Adult Education

Saddleback Valley Unified School District
Mission Viejo, CA
06-1992

High School Diploma -

Holy Angel University
Philippines
03-1989

Skills

  • Medical knowledge: Familiar understanding of medical terminology
    Knowledge of different radiology procedures (X-rays, Ultrasound, Mammogram)
  • Administrative skills: Accurate data entry into electronic medical records (EMR)
    Scheduling patient appointments for radiology services and other departments
    Managing patient records and files
  • Communication skills: Excellent phone etiquette
    Clear and concise communication with patients, doctors, and other healthcare staff
    Ability to explain procedures to patients in a understandable manner
  • Technical skills: Proficiency with Picture Archiving and Communication Systems (PACS), Radiology Information System (RIS) , Epic
    Basic computer skills including Microsoft Office applications
  • Customer service skills: Providing excellent patient care and addressing concerns
    Maintaining a positive and professional demeanor
  • Organizational skills: Ability to prioritize tasks and manage a busy workload
    Attention to detail to ensure accuracy in patient information
  • Other relevant skills: Ability to work independently and as part of a team

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • HIPAA Compliance Certification
  • Medical Assistant (Front Office) certification

Timeline

Front Office Assistant

MemorialCare Medical Group
04.2019 - Current

Radiology Clerk

MemorialCare Medical Group
08.2000 - 04.2019

No Degree - Medical Assistant (Front Office)

Regional Occupational Program

No Degree - Medical Assistant (Back Office)

Regional Occupational Program

No Degree - Computer Adult Education

Saddleback Valley Unified School District

High School Diploma -

Holy Angel University

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Julianne Gutierrez