Summary
Overview
Work History
Education
Skills
Timeline
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Julianne Hayes

Owensboro,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

HR Operations Coordinator

Inspire Brands
03.2024 - Current
  • Implemented training programs to develop employee skills, resulting in increased productivity and performance levels.
  • Conducted thorough candidate screenings, leading to the successful placement of top talent in key positions within the organization.
  • Maintained compliance with federal, state, and local employment laws by staying up-to-date on regulations and updating policies accordingly.
  • Developed and maintained up-to-date HR records, ensuring that all documentation was organized and easily accessible for audits or reference.
  • Streamlined HR processes by implementing new software and tools to improve efficiency and reduce errors.
  • Assisted in conducting internal investigations regarding policy violations or allegations of misconduct while maintaining confidentiality.
  • Coordinated onboarding for new hires, ensuring smooth integration into the company culture and timely completion of necessary paperwork.
  • Collaborated closely with payroll department on employee-related transactions to ensure accurate and timely processing of payments.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

HR Talent Acquisition Specialist

Alcoa Warrick Operations
02.2020 - 11.2023
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Developed and monitored employee recognition programs.

Mortgage Loan Processor

US Bank Home Mortgage
03.2016 - 11.2018
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Prepared file for final clear-to-close.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.

Mortgage Default Specialist

US Bank Home Mortgage
03.2013 - 03.2016
  • Calculated clients' available monthly income to meet debt obligations.
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Medical Receptionist

St. Camillus Urgent Care
01.2012 - 03.2013
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Radiology Assistant

Owensboro Health Regional Hospital
06.2009 - 11.2011
  • Coordinated with other healthcare personnel to deliver quality patient care.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Prepared and positioned patients for imaging procedures.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.

Education

High School Diploma -

Owensboro Senior High School
Owensboro, KY
06.2009

Skills

  • Direct Patient Care
  • Assisting Medical Staff
  • Recruitment Planning
  • Employment Recordkeeping
  • New Hire Onboarding/Orientation
  • Human Resources Support
  • Data Analysis
  • Wages and Salary
  • Training Development
  • Networking Events
  • In-Person and Telephone Interviewing
  • Maintains confidentiality
  • Training development
  • ADP
  • Background checks
  • Project planning
  • Workforce improvements
  • Compliance
  • Human resources audits
  • Problem-solving

Timeline

HR Operations Coordinator

Inspire Brands
03.2024 - Current

HR Talent Acquisition Specialist

Alcoa Warrick Operations
02.2020 - 11.2023

Mortgage Loan Processor

US Bank Home Mortgage
03.2016 - 11.2018

Mortgage Default Specialist

US Bank Home Mortgage
03.2013 - 03.2016

Medical Receptionist

St. Camillus Urgent Care
01.2012 - 03.2013

Radiology Assistant

Owensboro Health Regional Hospital
06.2009 - 11.2011

High School Diploma -

Owensboro Senior High School

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