Julianne Imbriani
Aurora,CO
Summary
Experienced leader in operational efficiency and customer satisfaction, with a proven track record of driving initiatives that improved overall effectiveness. Adept in inventory management and staff training, with a focus on quality control and team productivity. With strong skills in critical thinking and project management, I thrive in dynamic environments, consistently delivering exceptional service and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Digital Fulfillment Manager
Shane Co.
07.2016 - 08.2024
- Communicated with customers via email and over the phone to answer questions and provide order information.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Trained employees to handle high-volume work loads during seasonal rushes.
Customer Service Associate
Nothing Bundt Cakes
01.2015 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
Assistant Store Manager
The Children's Place
03.2012 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with the store manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Customer Relations
- Inventory Management
- Operational Oversight
- Staff Management
- Quality Control
- Documentation
- Data Entry
- Critical Thinking
- Project Management
- Order Fulfillment
- Multitasking
- Work Planning and Prioritization
Timeline
Assistant Digital Fulfillment Manager
Shane Co.
07.2016 - 08.2024
Customer Service Associate
Nothing Bundt Cakes
01.2015 - 07.2016
Assistant Store Manager
The Children's Place
03.2012 - 01.2015
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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